Broadband Incident Report : ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE : Reference 50605 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50605		Issue :	FINAL
	Detected Date:	06/10/2016		Detected Time:	11:34
	Start Date:	06/10/2016		Start Time:	11:30
	Actual Clear Date:	06/10/2016		Actual Clear Time:	11:44
	Incident Headline:	ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 11:44 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01691
	Duration:	0 days 00 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :NANTGLYN MUX 101 : LOSS OF SERVICE (CI) : Reference 50694 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50694		Issue :	FINAL
	Detected Date:	06/10/2016		Detected Time:	22:10
	Start Date:	06/10/2016		Start Time:	22:03
	Actual Clear Date:	06/10/2016		Actual Clear Time:	22:16
	Incident Headline:	ADSL :NANTGLYN MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service automatically restored at 22:16. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01745
	Duration:	0 days 00 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :NANTGLYN MUX 101 : LOSS OF SERVICE (CI) : Reference 50694 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50694		Issue :	2
	Detected Date:	06/10/2016		Detected Time:	22:10
	Start Date:	06/10/2016		Start Time:	22:03
	Anticipated Clear Date:	07/10/2016		Anticipated Clear Time:	00:03
	Next Update Date:	06/10/2016		Next Update Time:	23:10
	Incident Headline:	:NANTGLYN MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {22x} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :NANTGLYN MUX 101 : LOSS OF SERVICE (CI) : Reference 50694 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50694		Issue :	1
	Detected Date:	06/10/2016		Detected Time:	22:10
	Start Date:	06/10/2016		Start Time:	22:03
	Anticipated Clear Date:	07/10/2016		Anticipated Clear Time:	00:03
	Next Update Date:	06/10/2016		Next Update Time:	23:10
	Incident Headline:	:NANTGLYN MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE : Reference 50636 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50636		Issue :	FINAL
	Detected Date:	06/10/2016		Detected Time:	14:16
	Start Date:	06/10/2016		Start Time:	14:06
	Actual Clear Date:	06/10/2016		Actual Clear Time:	14:07
	Incident Headline:	ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Please note amended customer impact. Service automatically restored at 14:07. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01634
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE : Reference 50636 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50636		Issue :	FINAL
	Detected Date:	06/10/2016		Detected Time:	14:16
	Start Date:	06/10/2016		Start Time:	14:06
	Actual Clear Date:	06/10/2016		Actual Clear Time:	14:07
	Incident Headline:	ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Please note amended customer impact. Service automatically restored at 14:07. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01634
	Duration:	0 days 00 hours 01 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE : Reference 50636 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50636		Issue :	1
	Detected Date:	06/10/2016		Detected Time:	14:16
	Start Date:	06/10/2016		Start Time:	14:06
	Anticipated Clear Date:	06/10/2016		Anticipated Clear Time:	18:16
	Next Update Date:	06/10/2016		Next Update Time:	15:16
	Incident Headline:	ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01634

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.