Broadband Incident Report : : MULTIPLE MUXS NORTH WALES : LOSS OF SERVICE : Reference 103660 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	103660		Issue :	3
	Detected Date:	13/11/2016		Detected Time:	07:06
	Start Date:	13/11/2016		Start Time:	06:26
	Anticipated Clear Date:	13/11/2016		Anticipated Clear Time:	10:00
	Next Update Date:	13/11/2016		Next Update Time:	09:00
	Incident Headline:	: MULTIPLE MUXS NORTH WALES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A transmission fault has been identified and an Engineer is en route to Warrington, ETA 08:00. Spares have been ordered to site, ETA to follow. Investigations are under way to check for donor spares. Remote reroutes are in process of being investigated. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01244 01286 01352 01584 01690 01925

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS NORTH WALES : LOSS OF SERVICE : Reference 103660 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	103660		Issue :	2
	Detected Date:	13/11/2016		Detected Time:	07:06
	Start Date:	13/11/2016		Start Time:	06:26
	Anticipated Clear Date:	13/11/2016		Anticipated Clear Time:	08:26
	Next Update Date:	13/11/2016		Next Update Time:	08:06
	Incident Headline:	: MULTIPLE MUXS NORTH WALES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01244 01286 01352 01584 01690 01925

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS NORTH WALES : LOSS OF SERVICE : Reference 103660 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	103660		Issue :	1
	Detected Date:	13/11/2016		Detected Time:	07:06
	Start Date:	13/11/2016		Start Time:	06:26
	Anticipated Clear Date:	13/11/2016		Anticipated Clear Time:	08:26
	Next Update Date:	13/11/2016		Next Update Time:	08:06
	Incident Headline:	: MULTIPLE MUXS NORTH WALES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01244 01286 01352 01584 01690 01925

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MANOR PARK MUX 301 : LOSS OF SERVICE (CI) : PLANNED WORK FAILURE : Reference 102498 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	102498		Issue :	FINAL
	Detected Date:	04/11/2016		Detected Time:	23:18
	Start Date:	04/11/2016		Start Time:	23:08
	Actual Clear Date:	04/11/2016		Actual Clear Time:	23:52
	Incident Headline:	ADSL : MANOR PARK MUX 301 : LOSS OF SERVICE (CI) : PLANNED WORK FAILURE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of internet services for 92 Broadband customers. Customer service restored at 23:52. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01928
	Duration:	0 days 00 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MANOR PARK MUX 301 : LOSS OF SERVICE (CI) : PLANNED WORK FAILURE : Reference 102498 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	102498		Issue :	FINAL
	Detected Date:	04/11/2016		Detected Time:	23:18
	Start Date:	04/11/2016		Start Time:	23:08
	Actual Clear Date:	04/11/2016		Actual Clear Time:	23:52
	Incident Headline:	ADSL : MANOR PARK MUX 301 : LOSS OF SERVICE (CI) : PLANNED WORK FAILURE
	Incident Details:	Loss of internet services for 92 Broadband customers.
	Closure Details:	Customer service restored at 23:52. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01928
	Duration:	0 days 00 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MANOR PARK MUX 301 : LOSS OF SERVICE (CI) : PLANNED WORK FAILURE : Reference 102498 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	102498		Issue :	2
	Detected Date:	04/11/2016		Detected Time:	23:18
	Start Date:	04/11/2016		Start Time:	23:08
	Anticipated Clear Date:	05/11/2016		Anticipated Clear Time:	06:00
	Next Update Date:	05/11/2016		Next Update Time:	06:00
	Incident Headline:	ADSL : MANOR PARK MUX 301 : LOSS OF SERVICE (CI) : PLANNED WORK FAILURE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 92 Broadband customers. This outage is due to a cable planned work. The next update will be once the planned work has been completed and services have restored.
	Dialling Codes Affected:	01928

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MANOR PARK]: MUX 301 : LOSS OF SERVICE : Reference 102498 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	102498		Issue :	1
	Detected Date:	04/11/2016		Detected Time:	23:18
	Start Date:	04/11/2016		Start Time:	23:08
	Anticipated Clear Date:	05/11/2016		Anticipated Clear Time:	03:18
	Next Update Date:	05/11/2016		Next Update Time:	00:18
	Incident Headline:	ADSL :[MANOR PARK]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01928

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.