Broadband Incident Report : ADSL : MULTIPLE MUX OLD MELDRUM AREA : EPEW : Reference 106436 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106436		Issue :	FINAL
	Detected Date:	29/11/2016		Detected Time:	00:17
	Start Date:	29/11/2016		Start Time:	00:17
	Actual Clear Date:	29/11/2016		Actual Clear Time:	00:42
	Incident Headline:	ADSL : MULTIPLE MUX OLD MELDRUM AREA : EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 00:42 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01467 01651
	Duration:	0 days 00 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUX OLD MELDRUM AREA : EPEW : Reference 106436 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106436		Issue :	FINAL
	Detected Date:	29/11/2016		Detected Time:	00:17
	Start Date:	29/11/2016		Start Time:	00:17
	Actual Clear Date:	29/11/2016		Actual Clear Time:	00:42
	Incident Headline:	ADSL : MULTIPLE MUX OLD MELDRUM AREA : EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 00:42 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01467 01651
	Duration:	0 days 00 hours 25 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX OLD MELDRUM AREA : EPEW : Reference 106436 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106436		Issue :	1
	Detected Date:	29/11/2016		Detected Time:	00:17
	Start Date:	29/11/2016		Start Time:	00:17
	Anticipated Clear Date:	29/11/2016		Anticipated Clear Time:	02:17
	Next Update Date:	29/11/2016		Next Update Time:	01:17
	Incident Headline:	: MULTIPLE MUX OLD MELDRUM AREA : EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing. Card change required to protect service. Maintenance window is 00:00 - 06:00 with expected downtime of up to 1 hour
	Dialling Codes Affected:	01467 01651

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE : Reference 106288 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106288		Issue :	FINAL
	Detected Date:	28/11/2016		Detected Time:	08:12
	Start Date:	28/11/2016		Start Time:	08:02
	Actual Clear Date:	28/11/2016		Actual Clear Time:	11:21
	Incident Headline:	ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service restored at 11:21 by hardware change at Glenkindie on the transmission path. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01975
	Duration:	0 days 03 hours 18 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE : Reference 106288 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106288		Issue :	3
	Detected Date:	28/11/2016		Detected Time:	08:12
	Start Date:	28/11/2016		Start Time:	08:02
	Anticipated Clear Date:	28/11/2016		Anticipated Clear Time:	12:12
	Next Update Date:	28/11/2016		Next Update Time:	12:00
	Incident Headline:	ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer has been to site and carried out a hardware re-seat to no avail. Spares are on their way with an ETA of 11:00. Engineer will wait for spares. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01975

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE : Reference 106288 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106288		Issue :	2
	Detected Date:	28/11/2016		Detected Time:	08:12
	Start Date:	28/11/2016		Start Time:	08:02
	Anticipated Clear Date:	28/11/2016		Anticipated Clear Time:	12:12
	Next Update Date:	28/11/2016		Next Update Time:	10:59
	Incident Headline:	ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause has been identified to be a transmission fault. A remote reroute of the transmission path is not possible. Engineer is en route to investigate at Glekindie with an ETA of 09:55. No donor spares have been identified on site so spares have been ordered, ETA to follow. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01975

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE : Reference 106288 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106288		Issue :	1
	Detected Date:	28/11/2016		Detected Time:	08:12
	Start Date:	28/11/2016		Start Time:	08:02
	Anticipated Clear Date:	28/11/2016		Anticipated Clear Time:	12:12
	Next Update Date:	28/11/2016		Next Update Time:	09:12
	Incident Headline:	ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01975

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.