Broadband Incident Report : ADSL : ILFORD MULTI MUX : DEGRADED SERVICE : Reference 9453 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9453		Issue :	FINAL
	Detected Date:	19/02/2017		Detected Time:	08:29
	Start Date:	19/02/2017		Start Time:	08:25
	Actual Clear Date:	19/02/2017		Actual Clear Time:	11:45
	Incident Headline:	ADSL : ILFORD MULTI MUX : DEGRADED SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service restored at 11:45 after a fuse was changed at Ilford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01223 01263 01284 01353 01366 01379 01553 01799 01842
	Duration:	0 days 03 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD MULTI MUX : DEGRADED SERVICE : Reference 9453 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9453		Issue :	4
	Detected Date:	19/02/2017		Detected Time:	08:29
	Start Date:	19/02/2017		Start Time:	08:25
	Anticipated Clear Date:	19/02/2017		Anticipated Clear Time:	12:45
	Next Update Date:	19/02/2017		Next Update Time:	12:15
	Incident Headline:	: ILFORD MULTI MUX : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An EES engineer has attended Ilford and found alarms on a rectifier. A power task has been raised, a power engineer is en route to Ilford, ETA 11:45. Estimated time of repair is not known at present. Next update will be issued upon degraded service restoration unless there should be a significant development.
	Dialling Codes Affected:	01223 01263 01284 01353 01366 01379 01553 01799 01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD MULTI MUX : DEGRADED SERVICE : Reference 9453 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9453		Issue :	3
	Detected Date:	19/02/2017		Detected Time:	08:29
	Start Date:	19/02/2017		Start Time:	08:25
	Anticipated Clear Date:	19/02/2017		Anticipated Clear Time:	10:25
	Next Update Date:	19/02/2017		Next Update Time:	10:19
	Incident Headline:	: ILFORD MULTI MUX : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An EES engineer is en route to Ilford to carry out investigations, ETA 10:00. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01223 01263 01284 01353 01366 01379 01553 01799 01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE : Reference 9453 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9453		Issue :	2
	Detected Date:	19/02/2017		Detected Time:	08:29
	Start Date:	19/02/2017		Start Time:	08:25
	Anticipated Clear Date:	19/02/2017		Anticipated Clear Time:	10:25
	Next Update Date:	19/02/2017		Next Update Time:	09:29
	Incident Headline:	: ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Degraded internet services for {##} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01223 01263 01284 01353 01366 01379 01553 01799 01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE : Reference 9453 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9453		Issue :	1
	Detected Date:	19/02/2017		Detected Time:	08:29
	Start Date:	19/02/2017		Start Time:	08:25
	Anticipated Clear Date:	19/02/2017		Anticipated Clear Time:	10:25
	Next Update Date:	19/02/2017		Next Update Time:	09:29
	Incident Headline:	: ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01223 01263 01284 01353 01366 01379 01553 01799 01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE : Reference 9453 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9453		Issue :	1
	Detected Date:	19/02/2017		Detected Time:	08:29
	Start Date:	19/02/2017		Start Time:	08:25
	Anticipated Clear Date:	19/02/2017		Anticipated Clear Time:	10:25
	Next Update Date:	19/02/2017		Next Update Time:	09:29
	Incident Headline:	: ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01223 01353 01366 01799 01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE : Reference 9453 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9453		Issue :	1
	Detected Date:	19/02/2017		Detected Time:	08:29
	Start Date:	19/02/2017		Start Time:	08:25
	Anticipated Clear Date:	19/02/2017		Anticipated Clear Time:	10:25
	Next Update Date:	19/02/2017		Next Update Time:	09:29
	Incident Headline:	: ILFORD MULTI MUX : POTENTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01223 01353 01366 01799 01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.