Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 34468 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34468		Issue :	FINAL
	Detected Date:	24/06/2017		Detected Time:	23:31
	Start Date:	24/06/2017		Start Time:	23:29
	Actual Clear Date:	24/06/2017		Actual Clear Time:	23:29
	Incident Headline:	ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Incident cancelled.
	Closure Details:	Incident cancelled as part of planned work ref PW266806. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01929
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 34468 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34468		Issue :	FINAL
	Detected Date:	24/06/2017		Detected Time:	23:31
	Start Date:	24/06/2017		Start Time:	23:29
	Actual Clear Date:	24/06/2017		Actual Clear Time:	23:29
	Incident Headline:	ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Incident cancelled.
	Closure Details:	Incident cancelled as part of planned work ref PW266806. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01929
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 34468 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34468		Issue :	1
	Detected Date:	24/06/2017		Detected Time:	23:31
	Start Date:	24/06/2017		Start Time:	23:29
	Anticipated Clear Date:	25/06/2017		Anticipated Clear Time:	03:31
	Next Update Date:	25/06/2017		Next Update Time:	00:31
	Incident Headline:	ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01929

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34266		Issue :	FINAL
	Detected Date:	23/06/2017		Detected Time:	13:41
	Start Date:	23/06/2017		Start Time:	13:41
	Actual Clear Date:	24/06/2017		Actual Clear Time:	16:11
	Incident Headline:	ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 1025 Broadband customers.
	Closure Details:	Service for 646 Broadband customers was restored by re-route. Full customer service was restored at 16:11 following the repair of a fibre cable damaged by 3rd party contractors working for another Service Provider. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01279 01398 01598 01643 01823 01984
	Duration:	1 days 02 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 34414 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34414		Issue :	FINAL
	Detected Date:	24/06/2017		Detected Time:	13:21
	Start Date:	24/06/2017		Start Time:	13:18
	Actual Clear Date:	24/06/2017		Actual Clear Time:	13:46
	Incident Headline:	ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 813 Broadband customers.
	Closure Details:	Customer service automatically restored at 13:46, root cause is still under investigation by the ADSL and TNOC operational teams. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01887
	Duration:	0 days 00 hours 27 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 34414 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34414		Issue :	FINAL
	Detected Date:	24/06/2017		Detected Time:	13:21
	Start Date:	24/06/2017		Start Time:	13:18
	Actual Clear Date:	24/06/2017		Actual Clear Time:	13:46
	Incident Headline:	ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 813 Broadband customers.
	Closure Details:	Customer service automatically restored at 13:46, root cause is still under investigation by the ADSL and TNOC operational teams. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01887
	Duration:	0 days 00 hours 27 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 34414 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34414		Issue :	1
	Detected Date:	24/06/2017		Detected Time:	13:21
	Start Date:	24/06/2017		Start Time:	13:18
	Anticipated Clear Date:	24/06/2017		Anticipated Clear Time:	17:21
	Next Update Date:	24/06/2017		Next Update Time:	14:21
	Incident Headline:	ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01887

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.