Broadband Incident Report : : MULTIPLE MUXES NORTH WALES : EMERGENCY PEW : Reference 34742 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34742		Issue :	1
	Detected Date:	26/06/2017		Detected Time:	21:00
	Start Date:	26/06/2017		Start Time:	21:00
	Anticipated Clear Date:	27/06/2017		Anticipated Clear Time:	06:00
	Next Update Date:	27/06/2017		Next Update Time:	06:00
	Incident Headline:	: MULTIPLE MUXES NORTH WALES : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	The card will be changed during an Emergency PEW window between 02:00 and 06:00 on the 27/06/17.
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 34701 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34701		Issue :	1
	Detected Date:	26/06/2017		Detected Time:	13:53
	Start Date:	26/06/2017		Start Time:	13:53
	Anticipated Clear Date:	27/06/2017		Anticipated Clear Time:	06:00
	Next Update Date:	27/06/2017		Next Update Time:	02:00
	Incident Headline:	: MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Emergency PEW for a transmission card change will take place between 2am and 6am on 27/06/17. The next update will be at the commencement of the work.
	Dialling Codes Affected:	01398 01436 01496 01499 01546 01583 01586 01866 01880 01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : LLANGERNYW : MUX 101 : LOSS OF SERVICE : Reference 34613 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34613		Issue :	FINAL
	Detected Date:	26/06/2017		Detected Time:	06:03
	Start Date:	26/06/2017		Start Time:	06:01
	Actual Clear Date:	26/06/2017		Actual Clear Time:	07:10
	Incident Headline:	ADSL : LLANGERNYW : MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 07:10 after a hardware reseat at Holywell. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01745
	Duration:	0 days 01 hours 08 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : LLANGERNYW : MUX 101 : LOSS OF SERVICE : Reference 34613 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34613		Issue :	FINAL
	Detected Date:	26/06/2017		Detected Time:	06:03
	Start Date:	26/06/2017		Start Time:	06:01
	Actual Clear Date:	26/06/2017		Actual Clear Time:	07:10
	Incident Headline:	ADSL : LLANGERNYW : MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 07:10 after a hardware reseat at Holywell. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01745
	Duration:	0 days 01 hours 08 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : LLANGERNYW : MUX 101 : LOSS OF SERVICE : Reference 34613 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34613		Issue :	2
	Detected Date:	26/06/2017		Detected Time:	06:03
	Start Date:	26/06/2017		Start Time:	06:01
	Anticipated Clear Date:	26/06/2017		Anticipated Clear Time:	10:03
	Next Update Date:	26/06/2017		Next Update Time:	09:00
	Incident Headline:	ADSL : LLANGERNYW : MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is the child case of IMT34617/17. All further internal updates regarding customer impact and recovery actions will be via that incident
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE : Reference 34613 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34613		Issue :	1
	Detected Date:	26/06/2017		Detected Time:	06:03
	Start Date:	26/06/2017		Start Time:	06:01
	Anticipated Clear Date:	26/06/2017		Anticipated Clear Time:	10:03
	Next Update Date:	26/06/2017		Next Update Time:	07:03
	Incident Headline:	ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 34468 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34468		Issue :	FINAL
	Detected Date:	24/06/2017		Detected Time:	23:31
	Start Date:	24/06/2017		Start Time:	23:29
	Actual Clear Date:	24/06/2017		Actual Clear Time:	23:29
	Incident Headline:	ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Incident cancelled.
	Closure Details:	Incident cancelled as part of planned work ref PW266806. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01929
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.