Broadband Incident Report : : NORTHWICH MUX 101 : LOSS OF SERVICE : Reference 27372 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27372		Issue :	2
	Detected Date:	12/11/2008		Detected Time:	13:04
	Start Date:	12/11/2008		Start Time:	13:04
	Anticipated Clear Date:	12/11/2008		Anticipated Clear Time:	15:15
	Incident Headline:	: NORTHWICH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01606

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System Time Stamp: 12/11/2008 13:32

Broadband Incident Report : : NORTHWICH MUX 101 : LOSS OF SERVICE : Reference 27372 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27372		Issue :	1
	Detected Date:	12/11/2008		Detected Time:	13:04
	Start Date:	12/11/2008		Start Time:	13:04
	Anticipated Clear Date:	12/11/2008		Anticipated Clear Time:	15:04
	Incident Headline:	: NORTHWICH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01606

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System Time Stamp: 12/11/2008 13:14

Broadband Incident Report : : THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE : Reference 27269 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27269		Issue :	FINAL
	Detected Date:	11/11/2008		Detected Time:	16:58
	Start Date:	11/11/2008		Start Time:	15:58
	Actual Clear Date:	12/11/2008		Actual Clear Time:	00:45
	Incident Headline:	: THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01844

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System Time Stamp: 12/11/2008 01:01

Broadband Incident Report : : THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE : Reference 27269 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27269		Issue :	8
	Detected Date:	11/11/2008		Detected Time:	16:58
	Start Date:	11/11/2008		Start Time:	15:58
	Anticipated Clear Date:	12/11/2008		Anticipated Clear Time:	01:00
	Incident Headline:	: THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01844

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System Time Stamp: 11/11/2008 23:40

Broadband Incident Report : : THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE : Reference 27269 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27269		Issue :	7
	Detected Date:	11/11/2008		Detected Time:	16:58
	Start Date:	11/11/2008		Start Time:	15:58
	Anticipated Clear Date:	12/11/2008		Anticipated Clear Time:	01:00
	Incident Headline:	: THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01844

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System Time Stamp: 11/11/2008 22:51

Broadband Incident Report : THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE : Reference 27269 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27269		Issue :	6
	Detected Date:	11/11/2008		Detected Time:	16:58
	Start Date:	11/11/2008		Start Time:	15:58
	Anticipated Clear Date:	11/11/2008		Anticipated Clear Time:	22:30
	Incident Headline:	THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01844

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System Time Stamp: 11/11/2008 21:17

Broadband Incident Report : THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE : Reference 27269 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27269		Issue :	5
	Detected Date:	11/11/2008		Detected Time:	16:58
	Start Date:	11/11/2008		Start Time:	15:58
	Anticipated Clear Date:	11/11/2008		Anticipated Clear Time:	22:30
	Incident Headline:	THAME ADSL 101, LONG CRENDON ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01844

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System Time Stamp: 11/11/2008 20:39