Broadband Incident Report : : NORTH WEALD MUX 001 : DEGRADED SERVICE : Reference 6186 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6186		Issue :	1
	Detected Date:	19/03/2009		Detected Time:	11:59
	Start Date:	19/03/2009		Start Time:	11:59
	Anticipated Clear Date:	19/03/2009		Anticipated Clear Time:	13:59
	Incident Headline:	: NORTH WEALD MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01992

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System Time Stamp: 19/03/2009 12:31

Broadband Incident Report : : REDBACK ROUTER 42B FOR ANDREWS & ARNOLD : LOSS OF RESILIENCE : Reference 6094 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6094		Issue :	FINAL
	Detected Date:	18/03/2009		Detected Time:	03:55
	Start Date:	18/03/2009		Start Time:	03:52
	Actual Clear Date:	18/03/2009		Actual Clear Time:	06:10
	Incident Headline:	: REDBACK ROUTER 42B FOR ANDREWS & ARNOLD : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Card Reseat This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 18/03/2009 06:47

Broadband Incident Report : : REDBACK ROUTER 42B FOR ANDREWS & ARNOLD : LOSS OF RESILIENCE : Reference 6094 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6094		Issue :	3
	Detected Date:	18/03/2009		Detected Time:	03:55
	Start Date:	18/03/2009		Start Time:	03:52
	Anticipated Clear Date:	18/03/2009		Anticipated Clear Time:	06:55
	Incident Headline:	: REDBACK ROUTER 42B FOR ANDREWS & ARNOLD : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 18/03/2009 05:57

Broadband Incident Report : : REDBACK ROUTER 42B FOR ANDREWS & ARNOLD : LOSS OF RESILIENCE : Reference 6094 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6094		Issue :	2
	Detected Date:	18/03/2009		Detected Time:	03:55
	Start Date:	18/03/2009		Start Time:	03:52
	Anticipated Clear Date:	18/03/2009		Anticipated Clear Time:	06:15
	Incident Headline:	: REDBACK ROUTER 42B FOR ANDREWS & ARNOLD : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 18/03/2009 05:05

Broadband Incident Report : : REDBACK ROUTER RB18A : LOSS OF RESILIENCE : Reference 6094 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6094		Issue :	1
	Detected Date:	18/03/2009		Detected Time:	03:55
	Start Date:	18/03/2009		Start Time:	03:52
	Anticipated Clear Date:	18/03/2009		Anticipated Clear Time:	05:52
	Incident Headline:	: REDBACK ROUTER RB18A : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 18/03/2009 04:13

Broadband Incident Report : : SLEAFORD MUX 302 : LOSS OF SERVICE : Reference 6075 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6075		Issue :	FINAL
	Detected Date:	17/03/2009		Detected Time:	16:32
	Start Date:	17/03/2009		Start Time:	16:31
	Actual Clear Date:	17/03/2009		Actual Clear Time:	16:43
	Incident Headline:	: SLEAFORD MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01529

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System Time Stamp: 17/03/2009 19:32

Broadband Incident Report : : SLEAFORD MUX 302 : LOSS OF SERVICE : Reference 6075 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6075		Issue :	2
	Detected Date:	17/03/2009		Detected Time:	16:32
	Start Date:	17/03/2009		Start Time:	16:31
	Anticipated Clear Date:	17/03/2009		Anticipated Clear Time:	19:16
	Incident Headline:	: SLEAFORD MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 1643, we are now monitoring for a stability period of 3 hours Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 17/03/2009 18:18