Broadband Incident Report : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27749 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27749		Issue :	2
	Detected Date:	13/11/2009		Detected Time:	13:07
	Start Date:	13/11/2009		Start Time:	12:50
	Anticipated Clear Date:	13/11/2009		Anticipated Clear Time:	13:25
	Incident Headline:	MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 12:54, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01228 01229 01248 01253 01254 01257 01260 01341 01422 01484 015128 015144 015147 015148 015172 01524 01535 01538 01539 01547 01568 016120 016122 016123 016124 016125 016132 016133 016136 016137 016143 016144 016148 016176 016179 016190 016197 016198 01630 01678 01691 01758 01766 01772 01829 01885 01889 01900 01928 01943 01978 01982 01928

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System Time Stamp: 13/11/2009 13:27

Broadband Incident Report : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27749 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27749		Issue :	1
	Detected Date:	13/11/2009		Detected Time:	13:07
	Start Date:	13/11/2009		Start Time:	12:50
	Anticipated Clear Date:	13/11/2009		Anticipated Clear Time:	13:25
	Incident Headline:	MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01228 01229 01248 01253 01254 01257 01260 01341 01422 01484 015128 015144 015147 015148 015172 01524 01535 01538 01539 01547 01568 016120 016122 016123 016124 016125 016132 016133 016136 016137 016143 016144 016148 016176 016179 016190 016197 016198 01630 01678 01691 01758 01766 01772 01829 01885 01889 01900 01928 01943 01978 01982 01928

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System Time Stamp: 13/11/2009 13:27

Broadband Incident Report : : COWES MUX 001 : DEGRADED SERVICE : Reference 27702 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27702		Issue :	2
	Detected Date:	13/11/2009		Detected Time:	08:02
	Start Date:	13/11/2009		Start Time:	08:00
	Anticipated Clear Date:	13/11/2009		Anticipated Clear Time:	10:00
	Incident Headline:	: COWES MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01983

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System Time Stamp: 13/11/2009 08:24

Broadband Incident Report : : COWES MUX 001 : DEGRADED SERVICE : Reference 27702 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27702		Issue :	1
	Detected Date:	13/11/2009		Detected Time:	08:02
	Start Date:	13/11/2009		Start Time:	08:00
	Anticipated Clear Date:	13/11/2009		Anticipated Clear Time:	10:00
	Incident Headline:	: COWES MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01983

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System Time Stamp: 13/11/2009 08:15

Broadband Incident Report : LLANRUMNEY MUX 101 : LOSS OF SERVICE : Reference 27687 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27687		Issue :	FINAL
	Detected Date:	13/11/2009		Detected Time:	03:50
	Start Date:	13/11/2009		Start Time:	03:00
	Actual Clear Date:	13/11/2009		Actual Clear Time:	04:10
	Incident Headline:	LLANRUMNEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to a planned work. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0292016 0292019 0292021 0292025 0292030 0292031 0292033 0292036 0292040 0292041 0292063 0292065 0292077 0292079 0292090 0292091 0292065 0292077 0292079

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System Time Stamp: 13/11/2009 07:50

Broadband Incident Report : : LLANRUMNEY MUX 101 : LOSS OF SERVICE : Reference 27687 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27687		Issue :	1
	Detected Date:	13/11/2009		Detected Time:	03:50
	Start Date:	13/11/2009		Start Time:	03:00
	Anticipated Clear Date:	13/11/2009		Anticipated Clear Time:	05:45
	Incident Headline:	: LLANRUMNEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 04:10 , we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292016 0292019 0292021 0292025 0292030 0292031 0292033 0292036 0292040 0292041 0292063 0292065 0292077 0292079 0292090 0292091 0292065 0292077 0292079

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System Time Stamp: 13/11/2009 04:54

Broadband Incident Report : BELGRAVIA MUX 104 : DEGRADED SERVICE : Reference 27363 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27363		Issue :	FINAL
	Detected Date:	10/11/2009		Detected Time:	13:46
	Start Date:	10/11/2009		Start Time:	13:44
	Actual Clear Date:	10/11/2009		Actual Clear Time:	14:05
	Incident Headline:	BELGRAVIA MUX 104 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot Of Application This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203155 0203263 0207165 0207201 0207235 0207245 0207259 0207752 0207823 0207838 0207245 0207259 0207752 0207823

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System Time Stamp: 10/11/2009 17:40