Broadband SERIOUS Incident Report : 45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE : Reference 28432 : Issue 2 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28432		Issue :	2
	Detected Date:	20/11/2009		Detected Time:	06:13
	Start Date:	20/11/2009		Start Time:	05:06
	Anticipated Clear Date:	20/11/2009		Anticipated Clear Time:	13:00
	Incident Headline:	45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE
	Incident Details:	On [20/11/09], BT experienced some difficulties with a fault that was identified at [05.06] and [ and was upgraded within BT to a [SI]. The difficulty was as a result of a bridge collapsing.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01900 01946 01524 01539 01900

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System Time Stamp: 20/11/2009 11:40

Broadband SERIOUS Incident Report : 44 MUXES IN WORKINGTON AREA : LOSS OF SERVICE : Reference 28432 : Issue 1 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28432		Issue :	1
	Detected Date:	20/11/2009		Detected Time:	06:13
	Start Date:	20/11/2009		Start Time:	05:06
	Anticipated Clear Date:	20/11/2009		Anticipated Clear Time:	11:00
	Incident Headline:	44 MUXES IN WORKINGTON AREA : LOSS OF SERVICE
	Incident Details:	On 20 NOV 09 BT experienced some difficulties with an 44 ADSL mux's in the Workington area. The fault was identified at 05:06 .
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Engineers have been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01900 01946 01524 01539 01900

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System Time Stamp: 20/11/2009 08:26

Broadband Incident Report : COBHAM MUX 001 & MSAN-301 : LOSS OF SERVICE : Reference 28324 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28324		Issue :	FINAL
	Detected Date:	19/11/2009		Detected Time:	03:18
	Start Date:	19/11/2009		Start Time:	03:17
	Actual Clear Date:	19/11/2009		Actual Clear Time:	11:45
	Incident Headline:	COBHAM MUX 001 & MSAN-301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/11/2009 15:09

Broadband Incident Report : COBHAM MUX 001 & MSAN-301 : LOSS OF SERVICE : Reference 28324 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28324		Issue :	6
	Detected Date:	19/11/2009		Detected Time:	03:18
	Start Date:	19/11/2009		Start Time:	03:17
	Anticipated Clear Date:	19/11/2009		Anticipated Clear Time:	12:06
	Incident Headline:	COBHAM MUX 001 & MSAN-301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 11:45, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/11/2009 12:08

Broadband Incident Report : COBHAM MSAN-301 : LOSS OF SERVICE : Reference 28324 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28324		Issue :	5
	Detected Date:	19/11/2009		Detected Time:	03:18
	Start Date:	19/11/2009		Start Time:	03:17
	Anticipated Clear Date:	19/11/2009		Anticipated Clear Time:	12:00
	Incident Headline:	COBHAM MSAN-301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/11/2009 09:13

Broadband Incident Report : COBHAM MSAN-301 : LOSS OF SERVICE : Reference 28324 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28324		Issue :	4
	Detected Date:	19/11/2009		Detected Time:	03:18
	Start Date:	19/11/2009		Start Time:	03:17
	Anticipated Clear Date:	19/11/2009		Anticipated Clear Time:	10:00
	Incident Headline:	COBHAM MSAN-301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/11/2009 08:27

Broadband Incident Report : COBHAM MSAN-301 : LOSS OF SERVICE : Reference 28324 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28324		Issue :	3
	Detected Date:	19/11/2009		Detected Time:	03:18
	Start Date:	19/11/2009		Start Time:	03:17
	Anticipated Clear Date:	19/11/2009		Anticipated Clear Time:	09:00
	Incident Headline:	COBHAM MSAN-301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01932

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System Time Stamp: 19/11/2009 07:34