Broadband Incident Report : : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29106		Issue :	5
	Detected Date:	27/11/2009		Detected Time:	03:10
	Start Date:	26/11/2009		Start Time:	14:30
	Anticipated Clear Date:	27/11/2009		Anticipated Clear Time:	11:51
	Incident Headline:	: EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 012124 012143 012145 012148 012160 01285 01452 01509 01827 01285 01452

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System Time Stamp: 27/11/2009 10:53

Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29106		Issue :	4
	Detected Date:	27/11/2009		Detected Time:	03:10
	Start Date:	26/11/2009		Start Time:	14:30
	Anticipated Clear Date:	27/11/2009		Anticipated Clear Time:	08:00
	Incident Headline:	EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 012124 012143 012145 012148 012160 01285 01452 01509 01827 01285 01452

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System Time Stamp: 27/11/2009 05:05

Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29106		Issue :	3
	Detected Date:	27/11/2009		Detected Time:	03:10
	Start Date:	26/11/2009		Start Time:	14:30
	Anticipated Clear Date:	27/11/2009		Anticipated Clear Time:	05:30
	Incident Headline:	EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 012124 012143 012145 012148 012160 01285 01452 01509 01827 01285 01452

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System Time Stamp: 27/11/2009 04:28

Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29106		Issue :	2
	Detected Date:	27/11/2009		Detected Time:	03:10
	Start Date:	26/11/2009		Start Time:	14:30
	Anticipated Clear Date:	27/11/2009		Anticipated Clear Time:	05:10
	Incident Headline:	EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 012124 012143 012145 012148 012160 01285 01452 01509 01827 01285 01452

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System Time Stamp: 27/11/2009 03:37

Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29106		Issue :	1
	Detected Date:	27/11/2009		Detected Time:	03:10
	Start Date:	27/11/2009		Start Time:	03:10
	Anticipated Clear Date:	27/11/2009		Anticipated Clear Time:	05:10
	Incident Headline:	EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 012124 012143 012145 012148 012160 01285 01452 01509 01827 01285 01452

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System Time Stamp: 27/11/2009 03:21

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 29000 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29000		Issue :	4
	Detected Date:	26/11/2009		Detected Time:	00:07
	Start Date:	26/11/2009		Start Time:	00:05
	Anticipated Clear Date:	26/11/2009		Anticipated Clear Time:	05:30
	Incident Headline:	: CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 02:30, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 26/11/2009 03:57

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 29000 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29000		Issue :	3
	Detected Date:	26/11/2009		Detected Time:	00:07
	Start Date:	26/11/2009		Start Time:	00:05
	Anticipated Clear Date:	26/11/2009		Anticipated Clear Time:	08:00
	Incident Headline:	: CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 26/11/2009 02:43