Broadband Incident Report : EASTON MUX 101 : LOSS OF SERVICE : Reference 30530 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30530		Issue :	3
	Detected Date:	11/12/2009		Detected Time:	01:16
	Start Date:	11/12/2009		Start Time:	01:10
	Anticipated Clear Date:	11/12/2009		Anticipated Clear Time:	05:55
	Incident Headline:	EASTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 02:55, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179

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System Time Stamp: 11/12/2009 03:26

Broadband Incident Report : EASTON MUX 101 : LOSS OF SERVICE : Reference 30530 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30530		Issue :	2
	Detected Date:	11/12/2009		Detected Time:	01:16
	Start Date:	11/12/2009		Start Time:	01:10
	Anticipated Clear Date:	11/12/2009		Anticipated Clear Time:	03:51
	Incident Headline:	EASTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179

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System Time Stamp: 11/12/2009 02:53

Broadband Incident Report : EASTON MUX 101 : LOSS OF SERVICE : Reference 30530 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30530		Issue :	1
	Detected Date:	11/12/2009		Detected Time:	01:16
	Start Date:	11/12/2009		Start Time:	01:10
	Anticipated Clear Date:	11/12/2009		Anticipated Clear Time:	03:10
	Incident Headline:	EASTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179

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System Time Stamp: 11/12/2009 01:25

Broadband Incident Report : : ESR4 MANCHESTER5 : LOSS OF RESILIENCE : Reference 30476 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30476		Issue :	1
	Detected Date:	10/12/2009		Detected Time:	10:43
	Start Date:	10/12/2009		Start Time:	10:39
	Anticipated Clear Date:	11/12/2009		Anticipated Clear Time:	09:00
	Incident Headline:	: ESR4 MANCHESTER5 : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 11/12/2009 00:16

Broadband Incident Report : KINGSTON 6 EDGE SWITCH ROUTER 18 : LOSS OF SERVICE : Reference 30502 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30502		Issue :	1
	Detected Date:	10/12/2009		Detected Time:	14:06
	Start Date:	10/12/2009		Start Time:	14:06
	Anticipated Clear Date:	10/12/2009		Anticipated Clear Time:	14:08
	Incident Headline:	KINGSTON 6 EDGE SWITCH ROUTER 18 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 10/12/2009 14:13

Broadband Incident Report : KINGSTON 4 EDGE SWITCH ROUTER 5 : LOSS OF SERVICE : Reference 30480 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30480		Issue :	1
	Detected Date:	10/12/2009		Detected Time:	10:56
	Start Date:	10/12/2009		Start Time:	10:56
	Anticipated Clear Date:	10/12/2009		Anticipated Clear Time:	10:58
	Incident Headline:	KINGSTON 4 EDGE SWITCH ROUTER 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 10/12/2009 11:07

Broadband Incident Report : : MILL HILL AREA : INTERMITTENT LOSS OF SERVICE TO 7 ASDL MUXS : Reference 30456 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30456		Issue :	FINAL
	Detected Date:	10/12/2009		Detected Time:	07:01
	Start Date:	10/12/2009		Start Time:	07:00
	Actual Clear Date:	10/12/2009		Actual Clear Time:	07:58
	Incident Headline:	: MILL HILL AREA : INTERMITTENT LOSS OF SERVICE TO 7 ASDL MUXS
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01442 01923 0203113 0203114 0203188 0203209 0203210 0208177 0208201 0208207 0208236 0208327 0208386 0208387 0208420 0208421 0208537 0208723 0208905 0208906 0208931 0208950 0208953 0208959 LLLW0 0208931 0208950 0208953 0208959

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System Time Stamp: 10/12/2009 10:38