Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31753		Issue :	1
	Detected Date:	28/12/2009		Detected Time:	04:03
	Start Date:	28/12/2009		Start Time:	04:01
	Anticipated Clear Date:	28/12/2009		Anticipated Clear Time:	06:01
	Incident Headline:	: LLANISHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 28/12/2009 04:47

Broadband Incident Report : : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31664		Issue :	FINAL
	Detected Date:	25/12/2009		Detected Time:	17:55
	Start Date:	25/12/2009		Start Time:	17:55
	Actual Clear Date:	26/12/2009		Actual Clear Time:	19:25
	Incident Headline:	: MORETON IN MARSH MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Shelf Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01608

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System Time Stamp: 26/12/2009 23:01

Broadband Incident Report : : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31687		Issue :	FINAL
	Detected Date:	26/12/2009		Detected Time:	07:59
	Start Date:	26/12/2009		Start Time:	07:57
	Actual Clear Date:	26/12/2009		Actual Clear Time:	17:31
	Incident Headline:	: KINGS LANGLEY MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Shelf Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01923

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System Time Stamp: 26/12/2009 21:15

****SPAM:5.9**** Broadband Incident Report : MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31700		Issue :	FINAL
	Detected Date:	26/12/2009		Detected Time:	13:52
	Start Date:	26/12/2009		Start Time:	13:18
	Actual Clear Date:	26/12/2009		Actual Clear Time:	19:05
	Incident Headline:	MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01204 01224 01253 01298 01302 01375 01380 01405 01475 01597 01622 01722 01745 01754 01782 01793 01932 01952 0203010 0203221 0207064 0207231 0207232 0207237 0207244 0207252 0207259 0207287 0207341 0207370 0207373 0207394 0207434 0207437 0207439 0207460 0207494 0207534 0207598 0207734 0207835 0207854 0208287 0208744 0208755 0208867 0208893 0208894 0208898

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System Time Stamp: 26/12/2009 19:51

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31664		Issue :	7
	Detected Date:	25/12/2009		Detected Time:	17:55
	Start Date:	25/12/2009		Start Time:	17:55
	Anticipated Clear Date:	26/12/2009		Anticipated Clear Time:	22:35
	Incident Headline:	MORETON IN MARSH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 19.25, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01608

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System Time Stamp: 26/12/2009 19:37

Broadband Incident Report : MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31700		Issue :	5
	Detected Date:	26/12/2009		Detected Time:	13:52
	Start Date:	26/12/2009		Start Time:	13:18
	Anticipated Clear Date:	26/12/2009		Anticipated Clear Time:	19:07
	Incident Headline:	MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 19:05, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01224 01253 01298 01302 01375 01380 01405 01475 01597 01622 01722 01745 01754 01782 01793 01932 01952 0203010 0203221 0207064 0207231 0207232 0207237 0207244 0207252 0207259 0207287 0207341 0207370 0207373 0207394 0207434 0207437 0207439 0207460 0207494 0207534 0207598 0207734 0207835 0207854 0208287 0208744 0208755 0208867 0208893 0208894 0208898

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System Time Stamp: 26/12/2009 19:20

****SPAM:5.4**** Broadband Incident Report : MSIP : NATIONWIDE : 21 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31700		Issue :	4
	Detected Date:	26/12/2009		Detected Time:	13:52
	Start Date:	26/12/2009		Start Time:	13:18
	Anticipated Clear Date:	26/12/2009		Anticipated Clear Time:	19:42
	Incident Headline:	MSIP : NATIONWIDE : 21 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01224 01253 01298 01302 01375 01380 01405 01475 01597 01622 01722 01745 01754 01782 01793 01932 01952 0203010 0203221 0207064 0207231 0207232 0207237 0207244 0207252 0207259 0207341 0207370 0207373 0207394 0207460 0207598 0207835 0207854 0208287 0208744 0208755 0208867 0208893 0208894 0208898 0208755 0208867

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System Time Stamp: 26/12/2009 18:57