Broadband Incident Report : 11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE : Reference 15929 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15929		Issue :	4
	Detected Date:	08/06/2010		Detected Time:	10:51
	Start Date:	08/06/2010		Start Time:	10:51
	Anticipated Clear Date:	08/06/2010		Anticipated Clear Time:	15:51
	Incident Headline:	11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01502 01539

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/06/2010 14:33

Broadband Incident Report : 11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE : Reference 15929 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15929		Issue :	3
	Detected Date:	08/06/2010		Detected Time:	10:51
	Start Date:	08/06/2010		Start Time:	10:51
	Anticipated Clear Date:	08/06/2010		Anticipated Clear Time:	15:51
	Incident Headline:	11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01502 01539

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/06/2010 14:01

Broadband Incident Report : 11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE : Reference 15929 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15929		Issue :	2
	Detected Date:	08/06/2010		Detected Time:	10:51
	Start Date:	08/06/2010		Start Time:	10:51
	Anticipated Clear Date:	08/06/2010		Anticipated Clear Time:	14:51
	Incident Headline:	11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01502 01539

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/06/2010 12:35

Broadband Incident Report : 11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE : Reference 15929 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15929		Issue :	1
	Detected Date:	08/06/2010		Detected Time:	10:51
	Start Date:	08/06/2010		Start Time:	10:51
	Anticipated Clear Date:	08/06/2010		Anticipated Clear Time:	12:51
	Incident Headline:	11 MUXES IN THE KENDAL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01502 01539

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/06/2010 11:51

Broadband Incident Report : :READING NODE 05211 : LOSS OF SERVICE : Reference 15849 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15849		Issue :	FINAL
	Detected Date:	07/06/2010		Detected Time:	21:00
	Start Date:	07/06/2010		Start Time:	20:29
	Actual Clear Date:	07/06/2010		Actual Clear Time:	21:36
	Incident Headline:	:READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reset This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01179 01202 01237 01264 01271 01276 01280 01288 01300 01305 01308 01344 01380 01392 01460 01488 01489 01491 01494 01503 01579 01590 01626 01635 01749 01761 01793 01794 01822 01934 01984 0238031 0238032 0238034 0238036 0238039 0238048 0238049 0238055 0238057 0238058 0238067 0238090 0238094 To Fo 0238058 0238067 0238090 0238094

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/06/2010 23:50

Broadband Incident Report : :READING NODE 05211 : LOSS OF SERVICE : Reference 15849 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15849		Issue :	1
	Detected Date:	07/06/2010		Detected Time:	21:00
	Start Date:	07/06/2010		Start Time:	20:29
	Anticipated Clear Date:	07/06/2010		Anticipated Clear Time:	23:00
	Incident Headline:	:READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01179 01202 01237 01264 01271 01276 01280 01288 01300 01305 01308 01344 01380 01392 01460 01488 01489 01491 01494 01503 01579 01590 01626 01635 01749 01761 01793 01794 01822 01934 01984 0238031 0238032 0238034 0238036 0238039 0238048 0238049 0238055 0238057 0238058 0238067 0238090 0238094 To Fo 0238058 0238067 0238090 0238094

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/06/2010 21:38

Broadband Incident Report : : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 15700 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15700		Issue :	FINAL
	Detected Date:	06/06/2010		Detected Time:	12:16
	Start Date:	06/06/2010		Start Time:	12:08
	Actual Clear Date:	06/06/2010		Actual Clear Time:	13:09
	Incident Headline:	: AUDLEM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF Card Change Card Reseat Connector Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01270

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 06/06/2010 14:11