Broadband Incident Report : : BIRMINGHAM ATM NODE 10 : PARTIAL LOSS OF SERVICE : Reference 25890 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25890		Issue :	FINAL
	Detected Date:	16/09/2010		Detected Time:	00:38
	Start Date:	16/09/2010		Start Time:	00:35
	Actual Clear Date:	16/09/2010		Actual Clear Time:	01:58
	Incident Headline:	: BIRMINGHAM ATM NODE 10 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012143 012145 012148 012150 012152 012153 012154 012155 012156 012160 012162 012168 012169 012170 012171 01285 01384 01386 01434 01452 01455 01495 01509 01527 01530 01536 01538 01562 01570 01572 01594 01630 01633 01639 01685 01743 01785 01792 01827 01873 01889 01905 01926 01938 01939 0247627 0247667 0247669 0247671 0247676 0292016 0292019 0292021 0292025 0292030 0292031 0292033 0292040 0292045 0292046 0292048 0292054 0292073 0292080 0292084 0292085 0292086 0292088 To Fo 0292084 0292085 0292086 0292088

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System Time Stamp: 16/09/2010 02:11

****SPAM:6.4**** Broadband Incident Report : : BIRMINGHAM ATM NODE 10 : PARTIAL LOSS OF SERVICE : Reference 25890 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25890		Issue :	2
	Detected Date:	16/09/2010		Detected Time:	00:38
	Start Date:	16/09/2010		Start Time:	00:35
	Anticipated Clear Date:	16/09/2010		Anticipated Clear Time:	03:30
	Incident Headline:	: BIRMINGHAM ATM NODE 10 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012143 012145 012148 012150 012152 012153 012154 012155 012156 012160 012162 012168 012169 012170 012171 01285 01384 01386 01434 01452 01455 01495 01509 01527 01530 01536 01538 01562 01570 01572 01594 01630 01633 01639 01685 01743 01785 01792 01827 01873 01889 01905 01926 01938 01939 0247627 0247667 0247669 0247671 0247676 0292016 0292019 0292021 0292025 0292030 0292031 0292033 0292040 0292045 0292046 0292048 0292054 0292073 0292080 0292084 0292085 0292086 0292088 To Fo 0292084 0292085 0292086 0292088

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System Time Stamp: 16/09/2010 01:21

Broadband Incident Report : 4 MUXES IN MARLBOROUGH AREA : LOSS OF SERVICE : Reference 25886 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25886		Issue :	FINAL
	Detected Date:	15/09/2010		Detected Time:	23:21
	Start Date:	15/09/2010		Start Time:	23:10
	Actual Clear Date:	16/09/2010		Actual Clear Time:	00:57
	Incident Headline:	4 MUXES IN MARLBOROUGH AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01672

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System Time Stamp: 16/09/2010 01:11

****SPAM:5.3**** Broadband Incident Report : : BIRMINGHAM ATM NODE 10 : PARTIAL LOSS OF SERVICE : Reference 25890 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25890		Issue :	1
	Detected Date:	16/09/2010		Detected Time:	00:38
	Start Date:	16/09/2010		Start Time:	00:35
	Anticipated Clear Date:	16/09/2010		Anticipated Clear Time:	03:15
	Incident Headline:	: BIRMINGHAM ATM NODE 10 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012143 012145 012148 012150 012152 012153 012154 012155 012156 012160 012162 012168 012169 012170 012171 01285 01384 01386 01434 01452 01455 01495 01509 01527 01530 01536 01538 01562 01570 01572 01594 01630 01633 01639 01685 01743 01785 01792 01827 01873 01889 01905 01926 01938 01939 0247627 0247667 0247669 0247671 0247676 0292016 0292019 0292021 0292025 0292030 0292031 0292033 0292040 0292045 0292046 0292048 0292054 0292073 0292080 0292084 0292085 0292086 0292088 To Fo 0292084 0292085 0292086 0292088

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System Time Stamp: 16/09/2010 00:59

Broadband Incident Report : 4 MUXES IN MARLBOROUGH AREA : LOSS OF SERVICE : Reference 25886 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25886		Issue :	2
	Detected Date:	15/09/2010		Detected Time:	23:21
	Start Date:	15/09/2010		Start Time:	23:10
	Anticipated Clear Date:	16/09/2010		Anticipated Clear Time:	02:30
	Incident Headline:	4 MUXES IN MARLBOROUGH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01672

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System Time Stamp: 16/09/2010 00:57

Broadband Incident Report : 4 MUXES IN MARLBOROUGH AREA : LOSS OF SERVICE : Reference 25886 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25886		Issue :	1
	Detected Date:	15/09/2010		Detected Time:	23:21
	Start Date:	15/09/2010		Start Time:	23:10
	Anticipated Clear Date:	16/09/2010		Anticipated Clear Time:	01:10
	Incident Headline:	4 MUXES IN MARLBOROUGH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01672

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System Time Stamp: 15/09/2010 23:33

Broadband Incident Report : : ASHBY DE LA ZOUCH MUX 101 : LOSS OF SERVICE : Reference 25837 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25837		Issue :	FINAL
	Detected Date:	15/09/2010		Detected Time:	11:45
	Start Date:	15/09/2010		Start Time:	11:40
	Actual Clear Date:	15/09/2010		Actual Clear Time:	14:30
	Incident Headline:	: ASHBY DE LA ZOUCH MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to a hardware failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01530

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System Time Stamp: 15/09/2010 14:57