Broadband Incident Report : : MARKYATE MUX 101 : LOSS OF SERVICE : Reference 29500 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29500		Issue :	FINAL
	Detected Date:	20/10/2010		Detected Time:	10:11
	Start Date:	20/10/2010		Start Time:	10:07
	Actual Clear Date:	20/10/2010		Actual Clear Time:	16:01
	Incident Headline:	: MARKYATE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Connector Change This issue may have been due to SELECT ONE OF THE OPTIONS BELOW a Fibre Fault ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01582

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System Time Stamp: 20/10/2010 16:52

Broadband Incident Report : : MARKYATE MUX 101 : LOSS OF SERVICE : Reference 29500 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29500		Issue :	6
	Detected Date:	20/10/2010		Detected Time:	10:11
	Start Date:	20/10/2010		Start Time:	10:07
	Anticipated Clear Date:	20/10/2010		Anticipated Clear Time:	18:05
	Incident Headline:	: MARKYATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01582

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System Time Stamp: 20/10/2010 16:10

Broadband Incident Report : MARKYATE MUX 101 : LOSS OF SERVICE : Reference 29500 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29500		Issue :	5
	Detected Date:	20/10/2010		Detected Time:	10:11
	Start Date:	20/10/2010		Start Time:	10:07
	Anticipated Clear Date:	20/10/2010		Anticipated Clear Time:	16:00
	Incident Headline:	MARKYATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01582

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System Time Stamp: 20/10/2010 14:38

Broadband Incident Report : MARKYATE MUX 101 : LOSS OF SERVICE : Reference 29500 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29500		Issue :	4
	Detected Date:	20/10/2010		Detected Time:	10:11
	Start Date:	20/10/2010		Start Time:	10:07
	Anticipated Clear Date:	20/10/2010		Anticipated Clear Time:	14:30
	Incident Headline:	MARKYATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01582

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System Time Stamp: 20/10/2010 12:27

Broadband Incident Report : MARKYATE MUX 101 : LOSS OF SERVICE : Reference 29500 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29500		Issue :	3
	Detected Date:	20/10/2010		Detected Time:	10:11
	Start Date:	20/10/2010		Start Time:	10:07
	Anticipated Clear Date:	20/10/2010		Anticipated Clear Time:	13:12
	Incident Headline:	MARKYATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01582

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System Time Stamp: 20/10/2010 12:13

Broadband Incident Report : MARKYATE MUX 101 : LOSS OF SERVICE : Reference 29500 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29500		Issue :	2
	Detected Date:	20/10/2010		Detected Time:	10:11
	Start Date:	20/10/2010		Start Time:	10:07
	Anticipated Clear Date:	20/10/2010		Anticipated Clear Time:	12:07
	Incident Headline:	MARKYATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01582

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System Time Stamp: 20/10/2010 10:37

Broadband Incident Report : MARKYATE MUX 101 : LOSS OF SERVICE : Reference 29500 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29500		Issue :	1
	Detected Date:	20/10/2010		Detected Time:	10:11
	Start Date:	20/10/2010		Start Time:	10:07
	Anticipated Clear Date:	20/10/2010		Anticipated Clear Time:	12:07
	Incident Headline:	MARKYATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01582

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System Time Stamp: 20/10/2010 10:22