Broadband Incident Report : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2190		Issue :	4
	Detected Date:	19/01/2011		Detected Time:	10:19
	Start Date:	19/01/2011		Start Time:	10:18
	Anticipated Clear Date:	19/01/2011		Anticipated Clear Time:	14:30
	Incident Headline:	HARDWICKE MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/01/2011 13:07

Broadband Incident Report : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2190		Issue :	3
	Detected Date:	19/01/2011		Detected Time:	10:19
	Start Date:	19/01/2011		Start Time:	10:18
	Anticipated Clear Date:	19/01/2011		Anticipated Clear Time:	13:30
	Incident Headline:	HARDWICKE MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/01/2011 12:19

Broadband Incident Report : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2190		Issue :	2
	Detected Date:	19/01/2011		Detected Time:	10:19
	Start Date:	19/01/2011		Start Time:	10:18
	Anticipated Clear Date:	19/01/2011		Anticipated Clear Time:	12:30
	Incident Headline:	HARDWICKE MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/01/2011 10:46

Broadband Incident Report : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 2190 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2190		Issue :	1
	Detected Date:	19/01/2011		Detected Time:	10:19
	Start Date:	19/01/2011		Start Time:	10:18
	Anticipated Clear Date:	19/01/2011		Anticipated Clear Time:	12:18
	Incident Headline:	HARDWICKE MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/01/2011 10:33

Broadband Incident Report : : CARDINGTON MUX 101 : LOSS OF SERVICE : Reference 2133 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2133		Issue :	FINAL
	Detected Date:	19/01/2011		Detected Time:	01:18
	Start Date:	19/01/2011		Start Time:	01:15
	Actual Clear Date:	19/01/2011		Actual Clear Time:	01:28
	Incident Headline:	: CARDINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01234

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/01/2011 01:40

Broadband Incident Report : : HENHAM MILL MUX 101 : LOSS OF SERVICE : Reference 1971 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1971		Issue :	1
	Detected Date:	18/01/2011		Detected Time:	07:45
	Start Date:	18/01/2011		Start Time:	07:23
	Anticipated Clear Date:	18/01/2011		Anticipated Clear Time:	09:23
	Incident Headline:	: HENHAM MILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01279

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/01/2011 08:00

Broadband Incident Report : HOMEGATEWAY 0 FOR KDDI EUROPE LTD : LOSS OF SERVICE : Reference 1809 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1809		Issue :	1
	Detected Date:	17/01/2011		Detected Time:	05:30
	Start Date:	17/01/2011		Start Time:	05:25
	Anticipated Clear Date:	17/01/2011		Anticipated Clear Time:	07:30
	Incident Headline:	HOMEGATEWAY 0 FOR KDDI EUROPE LTD : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 17/01/2011 06:31