Broadband Incident Report : : CANFORD CLIFFS MUX 301 : DEGRADED SERVICE : Reference 15883 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15883		Issue :	2
	Detected Date:	19/05/2011		Detected Time:	17:17
	Start Date:	19/05/2011		Start Time:	17:13
	Anticipated Clear Date:	19/05/2011		Anticipated Clear Time:	20:30
	Incident Headline:	: CANFORD CLIFFS MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer en route to site, Stores ordered, Next update 20.30
	Dialling Codes Affected:	01202

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MUX 301 : DEGRADED SERVICE : Reference 15883 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15883		Issue :	1
	Detected Date:	19/05/2011		Detected Time:	17:17
	Start Date:	19/05/2011		Start Time:	17:13
	Anticipated Clear Date:	19/05/2011		Anticipated Clear Time:	19:13
	Incident Headline:	: CANFORD CLIFFS MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 18.15
	Dialling Codes Affected:	01202

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LYDEARD ST LAWRENCE MUX 101 : DEGRADED SERVICE : Reference 15797 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15797		Issue :	FINAL
	Detected Date:	19/05/2011		Detected Time:	09:27
	Start Date:	19/05/2011		Start Time:	09:27
	Actual Clear Date:	19/05/2011		Actual Clear Time:	15:08
	Incident Headline:	: LYDEARD ST LAWRENCE MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 15:08; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01984
	Duration:	0 days 05 hours 41 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LYDEARD ST LAWRENCE MUX 101 : DEGRADED SERVICE : Reference 15797 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15797		Issue :	2
	Detected Date:	19/05/2011		Detected Time:	09:27
	Start Date:	19/05/2011		Start Time:	09:27
	Anticipated Clear Date:	19/05/2011		Anticipated Clear Time:	11:27
	Incident Headline:	: LYDEARD ST LAWRENCE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival unknown at this time. Next update 11:00.
	Dialling Codes Affected:	01984

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LYDEARD ST LAWRENCE MUX 101 : DEGRADED SERVICE : Reference 15797 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15797		Issue :	1
	Detected Date:	19/05/2011		Detected Time:	09:27
	Start Date:	19/05/2011		Start Time:	09:27
	Anticipated Clear Date:	19/05/2011		Anticipated Clear Time:	11:27
	Incident Headline:	: LYDEARD ST LAWRENCE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 10:30.
	Dialling Codes Affected:	01984

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

****SPAM:5.6**** Broadband Incident Report : : READING NODE 05211 : OVER RUNNING PLANNED WORK : Reference 15755 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15755		Issue :	FINAL
	Detected Date:	19/05/2011		Detected Time:	02:04
	Start Date:	19/05/2011		Start Time:	02:00
	Actual Clear Date:	19/05/2011		Actual Clear Time:	02:55
	Incident Headline:	: READING NODE 05211 : OVER RUNNING PLANNED WORK
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 02.55; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 01173 01179 01183 01189 01202 01208 01209 012132 012135 012147 012155 012173 012177 01225 01227 01233 01235 01237 01242 01243 01245 01249 01252 01256 01258 01264 01268 01269 01271 01273 01275 01276 01278 01285 01291 01295 01296 01297 01300 01303 01305 01308 01322 01323 01326 01329 01344 01348 01363 01364 01367 01373 01380 01383 01386 01392 01394 01395 01398 01404 01409 01420 01425 01428 01442 01443 01446 01452 01453 01454 01455 01458 01460 01462 01473 01480 01483 01489 01491 01494 01495 01497 01503 01525 01527 01536 01543 01548 01554 01562 01566 01568 01579 01582 01590 01594 01598 01604 01608 01626 01628 01633 01635 01637 01639 01643 01647 01656 01666 01672 01684 01685 01702 01708 01720 01722 01725 01726 01727 01730 01732 01733 01736 01743 01747 01749 01752 01753 01761 01763 01769 01784 01788 01792 01793 01794 01798 01803 01805 01822 01823 01827 01832 01834 01837 01840 01841 01843 01844 01865 01869 01872 01873 01874 01884 01902 01903 01908 019151 01926 01929 01932 01934 01935 01952 01962 01963 01980 01981 01983 01984 01985 01992 01993 0207821 0208426 0208592 0208595 0208647 0208965 0238021 0238022 0238023 0238024 0238025 0238026 0238027 0238029 0238031 0238032 0238033 0238034 0238036 0238038 0238039 0238041 0238042 0238043 0238044 0238046 0238047 0238048 0238049 0238051 0238052 0238055 0238057 0238060 0238063 0238065 0238066 0238067 0238069 0238071 0238073 0238074 0238082 0238083 0238086 0238087 0238090 0239220 0239221 0239232 0239234 0239235 0239236 0239237 0239238 0239243 0239245 0239247 0239248 0239249 0239250 0239251 0239252 0239255 0239258 0239260 0239263 0239265 0239266 0239269 0239271 0239273 0239279 0239281 0247635 0247669 0292037 0292047 0292069 0292086 0292088 LLSD0 LLSM0 LLSS0 LLST0
	Duration:	0 days 00 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MUX 301 : LOSS OF SERVICE : Reference 15737 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15737		Issue :	FINAL
	Detected Date:	18/05/2011		Detected Time:	19:09
	Start Date:	18/05/2011		Start Time:	19:09
	Actual Clear Date:	19/05/2011		Actual Clear Time:	00:20
	Incident Headline:	: CANFORD CLIFFS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 00.20; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202
	Duration:	0 days 05 hours 11 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940