Broadband Incident Report : : STOKE : DEGRADED SERVICE : Reference 17567 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17567		Issue :	3
	Detected Date:	03/06/2011		Detected Time:	00:55
	Start Date:	03/06/2011		Start Time:	00:30
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	04:30
	Incident Headline:	: STOKE : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer ETA to site is 03:45. Next update 04:30
	Dialling Codes Affected:	01270 01538 01782 LLWM0 To Fo 01270 01538 01782

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CHELSEA 103 : LOSS OF SERVICE : Reference 17566 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17566		Issue :	FINAL
	Detected Date:	03/06/2011		Detected Time:	00:40
	Start Date:	03/06/2011		Start Time:	00:38
	Actual Clear Date:	03/06/2011		Actual Clear Time:	02:08
	Incident Headline:	: CHELSEA 103 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 02:08 after a card was changed BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203055 0203155 0203263 0203524 0207349 0207351 0207352 0207376 0207460 0207565 0207751 0207795 0207823 0207854
	Duration:	0 days 01 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STOKE : DEGRADED SERVICE : Reference 17567 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17567		Issue :	2
	Detected Date:	03/06/2011		Detected Time:	00:55
	Start Date:	03/06/2011		Start Time:	00:30
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	03:15
	Incident Headline:	: STOKE : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	New card ordered ETA to site 04:30, engineer tasked to site to reseat / replace card as required. Next update 03:15
	Dialling Codes Affected:	01270 01538 01782 LLWM0 To Fo 01270 01538 01782

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CHELSEA 103 : LOSS OF SERVICE : Reference 17566 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17566		Issue :	1
	Detected Date:	03/06/2011		Detected Time:	00:40
	Start Date:	03/06/2011		Start Time:	00:38
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	02:38
	Incident Headline:	: CHELSEA 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Next update will be at 02:30
	Dialling Codes Affected:	0203055 0203155 0203263 0203524 0207349 0207351 0207352 0207376 0207460 0207565 0207751 0207795 0207823 0207854

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STOKE : DEGRADED SERVICE : Reference 17567 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17567		Issue :	1
	Detected Date:	03/06/2011		Detected Time:	00:55
	Start Date:	03/06/2011		Start Time:	00:30
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	02:30
	Incident Headline:	: STOKE : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 02:00
	Dialling Codes Affected:	01270 01538 01782 LLWM0 To Fo 01270 01538 01782

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SILVERSTONE MUX 101 : DEGRADED SERVICE : Reference 17543 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17543		Issue :	FINAL
	Detected Date:	02/06/2011		Detected Time:	18:08
	Start Date:	02/06/2011		Start Time:	17:47
	Actual Clear Date:	02/06/2011		Actual Clear Time:	19:51
	Incident Headline:	: SILVERSTONE MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 19:51 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01327
	Duration:	0 days 02 hours 04 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : SILVERSTONE MUX 101 : DEGRADED SERVICE : Reference 17543 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17543		Issue :	2
	Detected Date:	02/06/2011		Detected Time:	18:08
	Start Date:	02/06/2011		Start Time:	17:47
	Anticipated Clear Date:	02/06/2011		Anticipated Clear Time:	20:28
	Incident Headline:	: SILVERSTONE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer en route to site to investigate cause of the failure. Next update will be at 20:15.
	Dialling Codes Affected:	01327

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940