Broadband Incident Report : : CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE : Reference 21434 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21434		Issue :	3
	Detected Date:	08/07/2011		Detected Time:	03:00
	Start Date:	08/07/2011		Start Time:	02:02
	Anticipated Clear Date:	08/07/2011		Anticipated Clear Time:	08:30
	Incident Headline:	: CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.Next update will be at 07:30
	Dialling Codes Affected:	01243 01903

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX10 AT ILFORD4 : LOSS OF SERVICE : Reference 21440 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21440		Issue :	1
	Detected Date:	08/07/2011		Detected Time:	05:10
	Start Date:	08/07/2011		Start Time:	05:05
	Anticipated Clear Date:	08/07/2011		Anticipated Clear Time:	05:06
	Incident Headline:	: ERX10 AT ILFORD4 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored as of 05:06; by completing: a change of hardware.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE : Reference 21434 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21434		Issue :	2
	Detected Date:	08/07/2011		Detected Time:	03:00
	Start Date:	08/07/2011		Start Time:	02:02
	Anticipated Clear Date:	08/07/2011		Anticipated Clear Time:	08:00
	Incident Headline:	: CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 06:00
	Dialling Codes Affected:	01243 01903

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE : Reference 21434 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21434		Issue :	1
	Detected Date:	08/07/2011		Detected Time:	03:00
	Start Date:	08/07/2011		Start Time:	02:02
	Anticipated Clear Date:	08/07/2011		Anticipated Clear Time:	05:02
	Incident Headline:	: CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 04:30
	Dialling Codes Affected:	01243 01903

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DINAS MAWDDWY MUX 001 : LOSS OF SERVICE : Reference 21419 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21419		Issue :	3
	Detected Date:	07/07/2011		Detected Time:	22:51
	Start Date:	07/07/2011		Start Time:	22:51
	Anticipated Clear Date:	08/07/2011		Anticipated Clear Time:	05:00
	Incident Headline:	: DINAS MAWDDWY MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare cards have been ordered to site with an ETA of 04.05
	Dialling Codes Affected:	01650

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WITCOMBE MUX 001 : LOSS OF SERVICE : Reference 21375 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21375		Issue :	5
	Detected Date:	07/07/2011		Detected Time:	13:18
	Start Date:	07/07/2011		Start Time:	13:16
	Anticipated Clear Date:	08/07/2011		Anticipated Clear Time:	17:00
	Incident Headline:	: WITCOMBE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.Next update will be at 09:00
	Dialling Codes Affected:	01452

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DINAS MAWDDWY MUX 001 : LOSS OF SERVICE : Reference 21419 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21419		Issue :	2
	Detected Date:	07/07/2011		Detected Time:	22:51
	Start Date:	07/07/2011		Start Time:	22:51
	Anticipated Clear Date:	08/07/2011		Anticipated Clear Time:	02:50
	Incident Headline:	: DINAS MAWDDWY MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started diagnostics.
	Dialling Codes Affected:	01650

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.