Broadband Incident Report : : DRAPERSTOWN MUX 101 : LOSS OF SERVICE : Reference 25361 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25361		Issue :	2
	Detected Date:	17/08/2011		Detected Time:	05:59
	Start Date:	17/08/2011		Start Time:	05:50
	Anticipated Clear Date:	17/08/2011		Anticipated Clear Time:	10:01
	Incident Headline:	: DRAPERSTOWN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers have been tasked to sites. Estimated time of arrival not known at present
	Dialling Codes Affected:	0287962

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DRAPERSTOWN MUX 101 : LOSS OF SERVICE : Reference 25361 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25361		Issue :	1
	Detected Date:	17/08/2011		Detected Time:	05:59
	Start Date:	17/08/2011		Start Time:	05:50
	Anticipated Clear Date:	17/08/2011		Anticipated Clear Time:	07:50
	Incident Headline:	: DRAPERSTOWN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 07:00
	Dialling Codes Affected:	0287962

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25181		Issue :	11
	Detected Date:	15/08/2011		Detected Time:	22:20
	Start Date:	15/08/2011		Start Time:	22:16
	Anticipated Clear Date:	17/08/2011		Anticipated Clear Time:	12:00
	Incident Headline:	: STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25181		Issue :	10
	Detected Date:	15/08/2011		Detected Time:	22:20
	Start Date:	15/08/2011		Start Time:	22:16
	Anticipated Clear Date:	16/08/2011		Anticipated Clear Time:	23:45
	Incident Headline:	: STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 9 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25181		Issue :	9
	Detected Date:	15/08/2011		Detected Time:	22:20
	Start Date:	15/08/2011		Start Time:	22:16
	Anticipated Clear Date:	16/08/2011		Anticipated Clear Time:	23:45
	Incident Headline:	: STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01371

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 8 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25181		Issue :	8
	Detected Date:	15/08/2011		Detected Time:	22:20
	Start Date:	15/08/2011		Start Time:	22:16
	Anticipated Clear Date:	16/08/2011		Anticipated Clear Time:	20:00
	Incident Headline:	: STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01371

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 25287 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25287		Issue :	FINAL
	Detected Date:	16/08/2011		Detected Time:	13:37
	Start Date:	16/08/2011		Start Time:	13:29
	Actual Clear Date:	16/08/2011		Actual Clear Time:	14:20
	Incident Headline:	: EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 14:20; by completing: a remote reset of software. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 00 hours 51 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.