Broadband Incident Report : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29719		Issue :	2
	Detected Date:	22/09/2011		Detected Time:	19:22
	Start Date:	22/09/2011		Start Time:	19:22
	Anticipated Clear Date:	22/09/2011		Anticipated Clear Time:	23:05
	Next Update Date:	22/09/2011		Next Update Time:	22:30
	Incident Headline:	7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 22.30.
	Dialling Codes Affected:	01427 01472 01673 14278

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE : Reference 29706 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29706		Issue :	4
	Detected Date:	22/09/2011		Detected Time:	16:32
	Start Date:	22/09/2011		Start Time:	16:32
	Anticipated Clear Date:	22/09/2011		Anticipated Clear Time:	23:30
	Next Update Date:	22/09/2011		Next Update Time:	22:30
	Incident Headline:	: READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored as of 17:50
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29719		Issue :	1
	Detected Date:	22/09/2011		Detected Time:	19:22
	Start Date:	22/09/2011		Start Time:	19:22
	Anticipated Clear Date:	22/09/2011		Anticipated Clear Time:	21:22
	Next Update Date:	22/09/2011		Next Update Time:	21:05
	Incident Headline:	7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 21.00.
	Dialling Codes Affected:	01427 01472 01673 14278

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE : Reference 29706 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29706		Issue :	3
	Detected Date:	22/09/2011		Detected Time:	16:32
	Start Date:	22/09/2011		Start Time:	16:32
	Anticipated Clear Date:	22/09/2011		Anticipated Clear Time:	22:00
	Next Update Date:	22/09/2011		Next Update Time:	21:00
	Incident Headline:	: READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 21:00
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE : Reference 29706 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29706		Issue :	2
	Detected Date:	22/09/2011		Detected Time:	16:32
	Start Date:	22/09/2011		Start Time:	16:32
	Anticipated Clear Date:	22/09/2011		Anticipated Clear Time:	20:30
	Next Update Date:	22/09/2011		Next Update Time:	19:30
	Incident Headline:	: READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 19:30
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WARBOYS MSAN 301 AND 302 : LOSS OF SERVICE : Reference 29702 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29702		Issue :	FINAL
	Detected Date:	22/09/2011		Detected Time:	14:29
	Start Date:	22/09/2011		Start Time:	14:29
	Actual Clear Date:	22/09/2011		Actual Clear Time:	16:00
	Incident Headline:	WARBOYS MSAN 301 AND 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 16.00. by completing: a power cycle. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01487
	Duration:	0 days 01 hours 31 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE : Reference 29706 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29706		Issue :	1
	Detected Date:	22/09/2011		Detected Time:	16:32
	Start Date:	22/09/2011		Start Time:	16:32
	Anticipated Clear Date:	22/09/2011		Anticipated Clear Time:	18:32
	Next Update Date:	22/09/2011		Next Update Time:	17:36
	Incident Headline:	: READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing.Next update will be at 17:30
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.