Broadband Incident Report : : BOVEY TRACEY DSL 001 : LOSS OF SERVICE : Reference 1580 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1580		Issue :	FINAL
	Detected Date:	18/01/2012		Detected Time:	12:02
	Start Date:	18/01/2012		Start Time:	12:00
	Actual Clear Date:	18/01/2012		Actual Clear Time:	21:25
	Incident Headline:	: BOVEY TRACEY DSL 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been fully restored after data reconfiguration. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01626 01647
	Duration:	0 days 09 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BOVEY TRACEY DSL 001 : LOSS OF SERVICE : Reference 1580 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1580		Issue :	8
	Detected Date:	18/01/2012		Detected Time:	12:02
	Start Date:	18/01/2012		Start Time:	12:00
	Anticipated Clear Date:	18/01/2012		Anticipated Clear Time:	21:45
	Next Update Date:	18/01/2012		Next Update Time:	21:30
	Incident Headline:	: BOVEY TRACEY DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical Support engineer are working on action plan to restore customer services. next update 20:30.
	Dialling Codes Affected:	01626 01647

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :BOVEY TRACEY DSL 001 : LOSS OF SERVICE : Reference 1580 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1580		Issue :	7
	Detected Date:	18/01/2012		Detected Time:	12:02
	Start Date:	18/01/2012		Start Time:	12:00
	Anticipated Clear Date:	18/01/2012		Anticipated Clear Time:	21:45
	Next Update Date:	18/01/2012		Next Update Time:	19:30
	Incident Headline:	:BOVEY TRACEY DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical services team are carrying out further diagnosis.
	Dialling Codes Affected:	01626 01647

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :BOVEY TRACEY DSL 001 : LOSS OF SERVICE : Reference 1580 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1580		Issue :	6
	Detected Date:	18/01/2012		Detected Time:	12:02
	Start Date:	18/01/2012		Start Time:	12:00
	Anticipated Clear Date:	18/01/2012		Anticipated Clear Time:	18:30
	Next Update Date:	18/01/2012		Next Update Time:	18:30
	Incident Headline:	:BOVEY TRACEY DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. technical services teams have been engaged.
	Dialling Codes Affected:	01626 01647

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 : LOSS OF SERVICE : Reference 1600 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1600		Issue :	FINAL
	Detected Date:	18/01/2012		Detected Time:	15:34
	Start Date:	18/01/2012		Start Time:	15:22
	Actual Clear Date:	18/01/2012		Actual Clear Time:	15:31
	Incident Headline:	: WHEATLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 15:31. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01865
	Duration:	0 days 00 hours 09 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 : LOSS OF SERVICE : Reference 1600 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1600		Issue :	2
	Detected Date:	18/01/2012		Detected Time:	15:34
	Start Date:	18/01/2012		Start Time:	15:33
	Anticipated Clear Date:	18/01/2012		Anticipated Clear Time:	17:00
	Next Update Date:	18/01/2012		Next Update Time:	17:00
	Incident Headline:	: WHEATLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service restored. Monitoring for a period to confirm stability.
	Dialling Codes Affected:	01865

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :BOVEY TRACEY DSL 001 : LOSS OF SERVICE : Reference 1580 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1580		Issue :	5
	Detected Date:	18/01/2012		Detected Time:	12:02
	Start Date:	18/01/2012		Start Time:	12:00
	Anticipated Clear Date:	18/01/2012		Anticipated Clear Time:	17:30
	Next Update Date:	18/01/2012		Next Update Time:	17:30
	Incident Headline:	:BOVEY TRACEY DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01626 01647

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.