Broadband Incident Report : : FALKIRK - EDINBURGH : LOSS OF SERVICE : Reference 7621 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7621		Issue :	4
	Detected Date:	14/03/2012		Detected Time:	12:07
	Start Date:	14/03/2012		Start Time:	10:06
	Anticipated Clear Date:	14/03/2012		Anticipated Clear Time:	16:07
	Next Update Date:	14/03/2012		Next Update Time:	15:30
	Incident Headline:	: FALKIRK - EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is now on site investigating failure
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FALKIRK - EDINBURGH : LOSS OF SERVICE : Reference 7621 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7621		Issue :	3
	Detected Date:	14/03/2012		Detected Time:	12:07
	Start Date:	14/03/2012		Start Time:	10:06
	Anticipated Clear Date:	14/03/2012		Anticipated Clear Time:	16:07
	Next Update Date:	14/03/2012		Next Update Time:	15:30
	Incident Headline:	: FALKIRK - EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FALKIRK - EDINBURGH : LOSS OF SERVICE : Reference 7621 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7621		Issue :	2
	Detected Date:	14/03/2012		Detected Time:	12:07
	Start Date:	14/03/2012		Start Time:	10:06
	Anticipated Clear Date:	14/03/2012		Anticipated Clear Time:	16:07
	Next Update Date:	14/03/2012		Next Update Time:	14:00
	Incident Headline:	: FALKIRK - EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FALKIRK - EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 7621 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7621		Issue :	1
	Detected Date:	14/03/2012		Detected Time:	12:07
	Start Date:	14/03/2012		Start Time:	10:06
	Anticipated Clear Date:	14/03/2012		Anticipated Clear Time:	16:07
	Next Update Date:	14/03/2012		Next Update Time:	13:15
	Incident Headline:	: FALKIRK - EDINBURGH : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULBARTON MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 7398 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7398		Issue :	FINAL
	Detected Date:	13/03/2012		Detected Time:	10:40
	Start Date:	13/03/2012		Start Time:	10:33
	Actual Clear Date:	13/03/2012		Actual Clear Time:	13:37
	Incident Headline:	: MULBARTON MUX 101 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 13:37 when mains power was restored to site. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01508
	Duration:	0 days 03 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULBARTON MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 7398 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7398		Issue :	3
	Detected Date:	13/03/2012		Detected Time:	10:40
	Start Date:	13/03/2012		Start Time:	10:33
	Anticipated Clear Date:	13/03/2012		Anticipated Clear Time:	14:30
	Next Update Date:	13/03/2012		Next Update Time:	14:30
	Incident Headline:	: MULBARTON MUX 101 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Power has been restored to site. Engineer completing tests. Next update will be at 14:30.
	Dialling Codes Affected:	01508

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULBARTON MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 7398 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7398		Issue :	2
	Detected Date:	13/03/2012		Detected Time:	10:40
	Start Date:	13/03/2012		Start Time:	10:33
	Anticipated Clear Date:	13/03/2012		Anticipated Clear Time:	13:30
	Next Update Date:	13/03/2012		Next Update Time:	13:30
	Incident Headline:	: MULBARTON MUX 101 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Power cable damaged when tree cutting was in progress outside the exchange. Power company estimate power will be restored for 13:00. Next update will be at 13:30.
	Dialling Codes Affected:	01508

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.