Broadband Incident Report : : MELBOURN MUX 101 : LOSS OF SERVICE : Reference 8223 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8223		Issue :	FINAL
	Detected Date:	20/03/2012		Detected Time:	09:10
	Start Date:	20/03/2012		Start Time:	09:07
	Actual Clear Date:	20/03/2012		Actual Clear Time:	13:00
	Incident Headline:	: MELBOURN MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 13.00 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01763
	Duration:	0 days 03 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELBOURN MUX 101 : LOSS OF SERVICE : Reference 8223 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8223		Issue :	5
	Detected Date:	20/03/2012		Detected Time:	09:10
	Start Date:	20/03/2012		Start Time:	09:07
	Anticipated Clear Date:	20/03/2012		Anticipated Clear Time:	14:00
	Next Update Date:	20/03/2012		Next Update Time:	14:00
	Incident Headline:	: MELBOURN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. next update 14.00
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELBOURN MUX 101 : LOSS OF SERVICE : Reference 8223 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8223		Issue :	4
	Detected Date:	20/03/2012		Detected Time:	09:10
	Start Date:	20/03/2012		Start Time:	09:07
	Anticipated Clear Date:	20/03/2012		Anticipated Clear Time:	13:15
	Next Update Date:	20/03/2012		Next Update Time:	13:15
	Incident Headline:	: MELBOURN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software. Next update 13.15
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELBOURN MUX 101 : LOSS OF SERVICE : Reference 8223 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8223		Issue :	3
	Detected Date:	20/03/2012		Detected Time:	09:10
	Start Date:	20/03/2012		Start Time:	09:07
	Anticipated Clear Date:	20/03/2012		Anticipated Clear Time:	13:00
	Next Update Date:	20/03/2012		Next Update Time:	12:15
	Incident Headline:	: MELBOURN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELBOURN MUX 101 : LOSS OF SERVICE : Reference 8223 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8223		Issue :	2
	Detected Date:	20/03/2012		Detected Time:	09:10
	Start Date:	20/03/2012		Start Time:	09:07
	Anticipated Clear Date:	20/03/2012		Anticipated Clear Time:	11:15
	Next Update Date:	20/03/2012		Next Update Time:	11:15
	Incident Headline:	: MELBOURN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 10.45. next update 11.15
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELBOURN MUX 101 : LOSS OF SERVICE : Reference 8223 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8223		Issue :	1
	Detected Date:	20/03/2012		Detected Time:	09:10
	Start Date:	20/03/2012		Start Time:	09:07
	Anticipated Clear Date:	20/03/2012		Anticipated Clear Time:	11:07
	Next Update Date:	20/03/2012		Next Update Time:	10:20
	Incident Headline:	: MELBOURN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 10.20
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARTON-ON-HUMBER MUX 101 : DEGRADED SERVICE : Reference 8123 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8123		Issue :	FINAL
	Detected Date:	19/03/2012		Detected Time:	07:59
	Start Date:	19/03/2012		Start Time:	07:58
	Actual Clear Date:	19/03/2012		Actual Clear Time:	12:10
	Incident Headline:	: BARTON-ON-HUMBER MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:10 after equipment was power cycled. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01652
	Duration:	0 days 04 hours 12 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.