Broadband Incident Report : : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 41773 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41773		Issue :	1
	Detected Date:	28/11/2012		Detected Time:	01:41
	Start Date:	28/11/2012		Start Time:	01:41
	Anticipated Clear Date:	28/11/2012		Anticipated Clear Time:	05:49
	Next Update Date:	28/11/2012		Next Update Time:	03:15
	Incident Headline:	: BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 03.15.
	Dialling Codes Affected:	01284 01440

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41661		Issue :	5
	Detected Date:	27/11/2012		Detected Time:	09:43
	Start Date:	27/11/2012		Start Time:	09:43
	Anticipated Clear Date:	28/11/2012		Anticipated Clear Time:	10:30
	Next Update Date:	28/11/2012		Next Update Time:	09:30
	Incident Headline:	: ST ASAPH MUX MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Due to road closures spare hardware cannot be delivered to site. Engineer will attend site with spares in the morning when roads will be passable.
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41661		Issue :	4
	Detected Date:	27/11/2012		Detected Time:	09:43
	Start Date:	27/11/2012		Start Time:	09:43
	Anticipated Clear Date:	27/11/2012		Anticipated Clear Time:	17:30
	Next Update Date:	27/11/2012		Next Update Time:	16:00
	Incident Headline:	: ST ASAPH MUX MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 16:00
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41661		Issue :	3
	Detected Date:	27/11/2012		Detected Time:	09:43
	Start Date:	27/11/2012		Start Time:	09:43
	Anticipated Clear Date:	27/11/2012		Anticipated Clear Time:	17:30
	Next Update Date:	27/11/2012		Next Update Time:	14:30
	Incident Headline:	: ST ASAPH MUX MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 14:30
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41661		Issue :	2
	Detected Date:	27/11/2012		Detected Time:	09:43
	Start Date:	27/11/2012		Start Time:	09:43
	Anticipated Clear Date:	27/11/2012		Anticipated Clear Time:	15:00
	Next Update Date:	27/11/2012		Next Update Time:	13:00
	Incident Headline:	: ST ASAPH MUX MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Power engineer got to site to find the exchange flooding. The Police and Fire Brigade are on site and not letting anyone enter. He will return in 1 hour to see if he can enter the building. Next update will be at 13:00.
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41661		Issue :	1
	Detected Date:	27/11/2012		Detected Time:	09:43
	Start Date:	27/11/2012		Start Time:	09:43
	Anticipated Clear Date:	27/11/2012		Anticipated Clear Time:	12:43
	Next Update Date:	27/11/2012		Next Update Time:	12:00
	Incident Headline:	: ST ASAPH MUX MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 12:00
	Dialling Codes Affected:	01745

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWPORT NODE 11006 : PARTIAL DEGRADED SERVICE : Reference 41465 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41465		Issue :	FINAL
	Detected Date:	25/11/2012		Detected Time:	05:08
	Start Date:	25/11/2012		Start Time:	05:08
	Actual Clear Date:	25/11/2012		Actual Clear Time:	05:45
	Incident Headline:	: NEWPORT NODE 11006 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 05:45 after a card was changed at Newport. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01291 01600 01633 01873 To Fo 01291 01600 01633 01873
	Duration:	0 days 00 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.