Broadband Incident Report : : CHEVELEY MUX 301 : LOSS OF SERVICE : Reference 15593 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15593		Issue :	FINAL
	Detected Date:	28/03/2013		Detected Time:	16:20
	Start Date:	28/03/2013		Start Time:	16:15
	Actual Clear Date:	28/03/2013		Actual Clear Time:	16:32
	Incident Headline:	: CHEVELEY MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 16:32 following a software update on affected equipment. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01638
	Duration:	0 days 00 hours 17 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHEVELEY MUX 301 : LOSS OF SERVICE : Reference 15593 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15593		Issue :	1
	Detected Date:	28/03/2013		Detected Time:	16:20
	Start Date:	28/03/2013		Start Time:	16:15
	Anticipated Clear Date:	28/03/2013		Anticipated Clear Time:	20:15
	Next Update Date:	28/03/2013		Next Update Time:	17:30
	Incident Headline:	: CHEVELEY MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause and estimated time of repair is not known at present. Completing initial diagnostics. Next update will be at 17:30
	Dialling Codes Affected:	01638

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : LOSS OF SERVICE : Reference 15275 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15275		Issue :	FINAL
	Detected Date:	26/03/2013		Detected Time:	11:19
	Start Date:	26/03/2013		Start Time:	11:19
	Actual Clear Date:	26/03/2013		Actual Clear Time:	16:21
	Incident Headline:	: BURBAGE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 16:21. Fibres replaced in Marlborough BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01672
	Duration:	0 days 05 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : LOSS OF SERVICE : Reference 15275 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15275		Issue :	5
	Detected Date:	26/03/2013		Detected Time:	11:19
	Start Date:	26/03/2013		Start Time:	11:19
	Anticipated Clear Date:	26/03/2013		Anticipated Clear Time:	18:00
	Next Update Date:	26/03/2013		Next Update Time:	17:30
	Incident Headline:	: BURBAGE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fibre fault identified in Marlborough and currently being repaired. Estimated completion time 17:00.
	Dialling Codes Affected:	01672

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURBAGE MUX 101 : LOSS OF SERVICE : Reference 15275 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15275		Issue :	4
	Detected Date:	26/03/2013		Detected Time:	11:19
	Start Date:	26/03/2013		Start Time:	11:19
	Anticipated Clear Date:	26/03/2013		Anticipated Clear Time:	18:00
	Next Update Date:	26/03/2013		Next Update Time:	16:20
	Incident Headline:	BURBAGE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault has been proven to a fibre issue, a Precision Test Officer will be tasked to site. ETA to site, unknown. Next update will be at 16:20 or sooner if significant progress made.
	Dialling Codes Affected:	01672

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : LOSS OF SERVICE : Reference 15275 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15275		Issue :	3
	Detected Date:	26/03/2013		Detected Time:	11:19
	Start Date:	26/03/2013		Start Time:	11:19
	Anticipated Clear Date:	26/03/2013		Anticipated Clear Time:	14:25
	Next Update Date:	26/03/2013		Next Update Time:	14:25
	Incident Headline:	: BURBAGE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers are onsite at Burbage and Marlborough, fault investigations ongoing. Next update 14:30
	Dialling Codes Affected:	01672

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : LOSS OF SERVICE : Reference 15275 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15275		Issue :	2
	Detected Date:	26/03/2013		Detected Time:	11:19
	Start Date:	26/03/2013		Start Time:	11:19
	Anticipated Clear Date:	26/03/2013		Anticipated Clear Time:	13:19
	Next Update Date:	26/03/2013		Next Update Time:	13:30
	Incident Headline:	: BURBAGE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site, ETA Unkown at present. Spare card en route to site, ETA 13:45. Next update will be at 13:30
	Dialling Codes Affected:	01672

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.