Broadband Incident Report : : BARKSTON ASH MUX 001 MUX : LOSS OF SERVICE : Reference 20553 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20553		Issue :	2
	Detected Date:	06/05/2013		Detected Time:	10:19
	Start Date:	06/05/2013		Start Time:	10:14
	Anticipated Clear Date:	06/05/2013		Anticipated Clear Time:	14:30
	Next Update Date:	06/05/2013		Next Update Time:	14:30
	Incident Headline:	: BARKSTON ASH MUX 001 MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Problem has been confirmed as a power issue. Investigations ongoing. Next update will be at 14:30.
	Dialling Codes Affected:	01937

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 20555 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20555		Issue :	INITIAL/FINAL
	Detected Date:	06/05/2013		Detected Time:	10:53
	Start Date:	06/05/2013		Start Time:	10:48
	Actual Clear Date:	06/05/2013		Actual Clear Time:	10:53
	Incident Headline:	: STRATTON AUDLEY MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:53 when the traffic was remotely rerouted. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01869
	Duration:	0 days 00 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARKSTON ASH MUX 001 MUX : LOSS OF SERVICE : Reference 20553 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20553		Issue :	1
	Detected Date:	06/05/2013		Detected Time:	10:19
	Start Date:	06/05/2013		Start Time:	10:14
	Anticipated Clear Date:	06/05/2013		Anticipated Clear Time:	13:30
	Next Update Date:	06/05/2013		Next Update Time:	12:30
	Incident Headline:	: BARKSTON ASH MUX 001 MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Cause of the incident is unconfirmed at present. There will be no further updates until service is restored or there is a change in customer impact.
	Dialling Codes Affected:	01937

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 20519 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20519		Issue :	FINAL
	Detected Date:	05/05/2013		Detected Time:	19:06
	Start Date:	05/05/2013		Start Time:	19:06
	Actual Clear Date:	05/05/2013		Actual Clear Time:	22:53
	Incident Headline:	: HAMBLETON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 22:53 by re seat of a loose connector in Preston. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01253
	Duration:	0 days 03 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 20519 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20519		Issue :	4
	Detected Date:	05/05/2013		Detected Time:	19:06
	Start Date:	05/05/2013		Start Time:	19:06
	Anticipated Clear Date:	05/05/2013		Anticipated Clear Time:	23:32
	Next Update Date:	05/05/2013		Next Update Time:	23:30
	Incident Headline:	: HAMBLETON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault has been cleared on the transmission path but degraded service is still present. Engineer is en route to Preston to investigate hardware on the broadband node. ETA to follow. Root cause not yet known.
	Dialling Codes Affected:	01253

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 20519 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20519		Issue :	3
	Detected Date:	05/05/2013		Detected Time:	19:06
	Start Date:	05/05/2013		Start Time:	19:06
	Anticipated Clear Date:	05/05/2013		Anticipated Clear Time:	23:06
	Next Update Date:	05/05/2013		Next Update Time:	22:30
	Incident Headline:	: HAMBLETON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer has performed a re seat of transmission hardware that has cleared the alarms on the transmission path. Degraded service still being seen and the ADSL and transmission team are cooping to identify the root cause.
	Dialling Codes Affected:	01253

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 20519 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20519		Issue :	2
	Detected Date:	05/05/2013		Detected Time:	19:06
	Start Date:	05/05/2013		Start Time:	19:06
	Anticipated Clear Date:	05/05/2013		Anticipated Clear Time:	23:06
	Next Update Date:	05/05/2013		Next Update Time:	21:30
	Incident Headline:	: HAMBLETON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is en route to site with an ETA of 20:30. Spares have been ordered with an ETA of 21:50. Fault has been identified on the transmission path.
	Dialling Codes Affected:	01253

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.