Broadband Incident Report : : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	5
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	19:00
	Next Update Date:	05/11/2013		Next Update Time:	18:30
	Incident Headline:	: TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fibre fault identified. Precision Test Officer has been requested. Estimated time of arrival or time of repair not known at present. Next update will be at 18.30.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	4
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	19:00
	Next Update Date:	05/11/2013		Next Update Time:	17:15
	Incident Headline:	: TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. The engineer has collected the override key and is now en route to Trelleck to collect spares. No ETA back to site available at present. Root cause and estimated time of repair are not known at present. Next update will be at 17:15 or sooner if significant progress made.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	3
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	17:00
	Next Update Date:	05/11/2013		Next Update Time:	15:15
	Incident Headline:	: TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is under investigation. The expected restoration time is unknown at present. The engineer could not access the site Chubb locksmiths are attending, they should attend within 4 hours. Their expected time of arrival is unknown at present. Next update will be at 15:15 or sooner if significant progress made.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : KILLIN & LOCHEARNHEAD MUX 101 : DEGRADED SERVICE : Reference 44036 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44036		Issue :	FINAL
	Detected Date:	05/11/2013		Detected Time:	06:17
	Start Date:	05/11/2013		Start Time:	06:14
	Actual Clear Date:	05/11/2013		Actual Clear Time:	09:06
	Incident Headline:	KILLIN & LOCHEARNHEAD MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 09:06 after a hardware change at Callander. Degraded internet services for {576} Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01241 01250 01261 01292 01294 01309 013122 013131 013133 013134 013145 013147 013153 013155 013156 01330 01333 01339 01346 01368 01369 01381 01382 01383 01387 014156 014158 014164 014176 014177 01436 01450 01461 01463 01465 01466 01467 01470 01501 01505 01520 01542 01556 01557 01567 01581 01592 01620 01667 01680 01721 01738 01768 01776 01809 01828 01835 01838 01847 01851 01854 01856 01862 01870 01877 01878 01887 01888 01890 01896 019152 01946 01988 0283084 0283086 0283750 0284065 0284377 0284481 0286773 0287138 0287188 0287946 0287965 0289262 0289751 0289753 0287946 0287965
	Duration:	0 days 02 hours 52 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	2
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	10:20
	Next Update Date:	05/11/2013		Next Update Time:	10:15
	Incident Headline:	TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is under investigation. The expected restoration time is unknown at present. An engineer is being tasked to site for investigation. Next update will be at 10:15 or sooner if significant progress made. Loss of internet services for {540} Broadband end users.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	1
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	10:20
	Next Update Date:	05/11/2013		Next Update Time:	10:00
	Incident Headline:	TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Service not yet restored. The root cause is under investigation. The expected restoration time is unknown at present. Completing initial diagnostics. Next update will be at 10:00 or sooner if significant progress made. Loss of internet services for {540} Broadband end users.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : KILLIN & LOCHEARNHEAD MUX 101 : DEGRADED SERVICE : Reference 44036 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44036		Issue :	1
	Detected Date:	05/11/2013		Detected Time:	06:17
	Start Date:	05/11/2013		Start Time:	06:14
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	10:20
	Next Update Date:	05/11/2013		Next Update Time:	10:00
	Incident Headline:	KILLIN & LOCHEARNHEAD MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Service not yet restored. The root cause is thought to be a transmission failure this is under investigation. The expected restoration time is unknown at present. Engineers are being tasked to site for investigation. Next update will be at 10:00 or sooner if significant progress made. Degraded internet services for {576} Broadband end users.
	Dialling Codes Affected:	01241 01250 01261 01292 01294 01309 013122 013131 013133 013134 013145 013147 013153 013155 013156 01330 01333 01339 01346 01368 01369 01381 01382 01383 01387 014156 014158 014164 014176 014177 01436 01450 01461 01463 01465 01466 01467 01470 01501 01505 01520 01542 01556 01557 01567 01581 01592 01620 01667 01680 01721 01738 01768 01776 01809 01828 01835 01838 01847 01851 01854 01856 01862 01870 01877 01878 01887 01888 01890 01896 019152 01946 01988 0283084 0283086 0283750 0284065 0284377 0284481 0286773 0287138 0287188 0287946 0287965 0289262 0289751 0289753 0287946 0287965

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.