Broadband Incident Report : : EXETER SOWTON MUX 301 : LOSS OF SERVICE : Reference 45404 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45404		Issue :	2
	Detected Date:	17/11/2013		Detected Time:	16:11
	Start Date:	17/11/2013		Start Time:	16:11
	Anticipated Clear Date:	17/11/2013		Anticipated Clear Time:	20:15
	Next Update Date:	17/11/2013		Next Update Time:	19:15
	Incident Headline:	: EXETER SOWTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is en route to site to investigate further. New hardware has been ordered ETA to be advised when known. Next update will be at 19:15 or sooner if significant progress made.
	Dialling Codes Affected:	01392

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER SOWTON MUX 301 : LOSS OF SERVICE : Reference 45404 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45404		Issue :	1
	Detected Date:	17/11/2013		Detected Time:	16:11
	Start Date:	17/11/2013		Start Time:	16:11
	Anticipated Clear Date:	17/11/2013		Anticipated Clear Time:	18:15
	Next Update Date:	17/11/2013		Next Update Time:	17:15
	Incident Headline:	: EXETER SOWTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 17:15 or sooner if significant progress made.
	Dialling Codes Affected:	01392

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 45301 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45301		Issue :	FINAL
	Detected Date:	16/11/2013		Detected Time:	09:22
	Start Date:	16/11/2013		Start Time:	09:22
	Actual Clear Date:	16/11/2013		Actual Clear Time:	11:50
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:50 after a hardware reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01507
	Duration:	0 days 02 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 45301 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45301		Issue :	2
	Detected Date:	16/11/2013		Detected Time:	09:22
	Start Date:	16/11/2013		Start Time:	09:22
	Anticipated Clear Date:	16/11/2013		Anticipated Clear Time:	13:40
	Next Update Date:	16/11/2013		Next Update Time:	13:40
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Engineer on site investigating the root cause of the failure. Next update will be at 13:40 or sooner if significant progress made.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 45301 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45301		Issue :	1
	Detected Date:	16/11/2013		Detected Time:	09:22
	Start Date:	16/11/2013		Start Time:	09:22
	Anticipated Clear Date:	16/11/2013		Anticipated Clear Time:	11:30
	Next Update Date:	16/11/2013		Next Update Time:	11:30
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause and estimated time of repair are not known at present. Next update will be at 11:30 or sooner if significant progress made.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI) : Reference 44961 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44961		Issue :	FINAL
	Detected Date:	13/11/2013		Detected Time:	13:10
	Start Date:	13/11/2013		Start Time:	13:08
	Actual Clear Date:	13/11/2013		Actual Clear Time:	13:58
	Incident Headline:	ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 13:58 after system re-configuration by operational team. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01244
	Duration:	0 days 00 hours 50 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI) : Reference 44961 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44961		Issue :	2
	Detected Date:	13/11/2013		Detected Time:	13:10
	Start Date:	13/11/2013		Start Time:	13:08
	Anticipated Clear Date:	13/11/2013		Anticipated Clear Time:	19:00
	Next Update Date:	13/11/2013		Next Update Time:	17:30
	Incident Headline:	ADSL : MICKLE TRAFFORD MUX 102 : PARTIAL LOSS OF SERVICE : (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. There will be no further updates until service has been restored or there is a change in customer impact.
	Dialling Codes Affected:	01244

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.