Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7726		Issue :	FINAL
	Detected Date:	27/02/2014		Detected Time:	13:11
	Start Date:	27/02/2014		Start Time:	13:08
	Actual Clear Date:	27/02/2014		Actual Clear Time:	14:54
	Incident Headline:	: GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 14:54. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01371
	Duration:	0 days 01 hours 46 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7726		Issue :	3
	Detected Date:	27/02/2014		Detected Time:	13:11
	Start Date:	27/02/2014		Start Time:	13:08
	Anticipated Clear Date:	27/02/2014		Anticipated Clear Time:	17:15
	Next Update Date:	27/02/2014		Next Update Time:	16:40
	Incident Headline:	: GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Transmission and power engineers en route to sites, estimated time of arrival 15:10. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01371

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7726		Issue :	2
	Detected Date:	27/02/2014		Detected Time:	13:11
	Start Date:	27/02/2014		Start Time:	13:08
	Anticipated Clear Date:	27/02/2014		Anticipated Clear Time:	17:15
	Next Update Date:	27/02/2014		Next Update Time:	15:15
	Incident Headline:	: GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Upgraded to P1 due to customer impact. Please not change of headline and change in impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01371

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND AREA : LOSS OF SERVICE : Reference 6841 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6841		Issue :	FINAL
	Detected Date:	20/02/2014		Detected Time:	09:39
	Start Date:	20/02/2014		Start Time:	09:03
	Actual Clear Date:	20/02/2014		Actual Clear Time:	11:25
	Incident Headline:	: SCOTLAND AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11.25 after a hardware change on transmission equipment at Glasgow. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01595 01806 01851 01856 01859 01595 01806 01851 01856
	Duration:	0 days 02 hours 22 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND AREA : LOSS OF SERVICE : Reference 6841 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6841		Issue :	2
	Detected Date:	20/02/2014		Detected Time:	09:39
	Start Date:	20/02/2014		Start Time:	09:03
	Anticipated Clear Date:	20/02/2014		Anticipated Clear Time:	13:00
	Next Update Date:	20/02/2014		Next Update Time:	12:25
	Incident Headline:	: SCOTLAND AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare card arrival has been confirmed by the courier. Engineer now collecting card to initiate a card change. Expected time of repair is now 12.15 due to late arrival of card. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01595 01806 01851 01856 01859 01595 01806 01851 01856

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND AREA : LOSS OF SERVICE : Reference 6841 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6841		Issue :	1
	Detected Date:	20/02/2014		Detected Time:	09:39
	Start Date:	20/02/2014		Start Time:	09:03
	Anticipated Clear Date:	20/02/2014		Anticipated Clear Time:	13:00
	Next Update Date:	20/02/2014		Next Update Time:	12:25
	Incident Headline:	: SCOTLAND AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause of this incident has been proved to a transmission failure between Glasgow and Inverness. Fault proved to faulty card at Glasgow. A spare card was ordered and its arrival is imminent. engineer is on site ready to change card. Estimated time of repair is 11.15. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01595 01806 01851 01856 01859 01595 01806 01851 01856

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : DEGRADED SERVICE : Reference 6806 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6806		Issue :	FINAL
	Detected Date:	20/02/2014		Detected Time:	02:40
	Start Date:	20/02/2014		Start Time:	02:40
	Actual Clear Date:	20/02/2014		Actual Clear Time:	03:01
	Incident Headline:	: READING NODE 05211 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 03:01 after a hardware change at Reading. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202 01264 01271 01285 01409 01420 01491 01494 01647 01726 01749 01794 01803 01865 0238021 0238022 0238023 0238033 0238063 0238071 0238083 0238178 0238033 0238063
	Duration:	0 days 00 hours 21 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.