Broadband Incident Report : ADSL : LONDON KINGSTON : BBIP : : LOSS OF SERVICE : Reference 49324 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49324		Issue :	2
	Detected Date:	18/12/2014		Detected Time:	19:09
	Start Date:	18/12/2014		Start Time:	18:57
	Anticipated Clear Date:	18/12/2014		Anticipated Clear Time:	20:57
	Next Update Date:	18/12/2014		Next Update Time:	20:09
	Incident Headline:	ADSL : LONDON KINGSTON : BBIP : : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for{1273}Broadband customers served by LONDON KINGSTON Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01202 01225 01233 01243 01252 01256 01264 01271 01273 01305 01306 01322 01323 01395 01403 01424 01428 01460 01483 01491 01579 01580 01594 01637 01689 01726 01737 01761 01784 01793 01822 01823 01883 01903 01932 01983 01985 0208299 0208317 0208339 0208398 0208541 0208546 0208549 0208613 0208649 0208659 0208680 0208686 0208693 0208696 0208783 0208850 0208854 0208855 0208859 0208941 0208944 0208947 0208979 0239237 0239238

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : LONDON KINGSTON : BBIP : : LOSS OF SERVICE : Reference 49324 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49324		Issue :	1
	Detected Date:	18/12/2014		Detected Time:	19:09
	Start Date:	18/12/2014		Start Time:	18:57
	Anticipated Clear Date:	18/12/2014		Anticipated Clear Time:	20:57
	Next Update Date:	18/12/2014		Next Update Time:	20:09
	Incident Headline:	ADSL : LONDON KINGSTON : BBIP : : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01202 01225 01233 01243 01252 01256 01264 01271 01273 01305 01306 01322 01323 01395 01403 01424 01428 01460 01483 01491 01579 01580 01594 01637 01689 01726 01737 01761 01784 01793 01822 01823 01883 01903 01932 01983 01985 0208299 0208317 0208339 0208398 0208541 0208546 0208549 0208613 0208649 0208659 0208680 0208686 0208693 0208696 0208783 0208850 0208854 0208855 0208859 0208941 0208944 0208947 0208979 0239237 0239238

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONDON KINGSTON SOUTH WEST SSC : LOSS OF SERVICE : Reference 49311 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49311		Issue :	2
	Detected Date:	18/12/2014		Detected Time:	18:36
	Start Date:	18/12/2014		Start Time:	18:36
	Anticipated Clear Date:	18/12/2014		Anticipated Clear Time:	20:35
	Next Update Date:	18/12/2014		Next Update Time:	19:45
	Incident Headline:	: LONDON KINGSTON SOUTH WEST SSC : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	We are awaiting confirmation from all Operations teams but we have been advised service has restored . We are currently awaiting the cause and clear details for this incident. Next update will be issued upon full confirmation of service restoration and cause.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONDON KINGSTON SOUTH WEST SSC : LOSS OF SERVICE : Reference 49311 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49311		Issue :	1
	Detected Date:	18/12/2014		Detected Time:	18:36
	Start Date:	18/12/2014		Start Time:	18:36
	Anticipated Clear Date:	18/12/2014		Anticipated Clear Time:	20:36
	Next Update Date:	18/12/2014		Next Update Time:	19:36
	Incident Headline:	: LONDON KINGSTON SOUTH WEST SSC : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {3500}Broadband customers served by LONDON KINGSTON SOUTH WEST SSC Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARTING ADSL MUX 101 : LOSS OF SERVICE : Reference 49143 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49143		Issue :	FINAL
	Detected Date:	17/12/2014		Detected Time:	22:30
	Start Date:	17/12/2014		Start Time:	22:23
	Actual Clear Date:	17/12/2014		Actual Clear Time:	23:00
	Incident Headline:	: HARTING ADSL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 23:00. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01730 To Fo
	Duration:	0 days 00 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARTING ADSL MUX 101 : LOSS OF SERVICE : Reference 49143 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49143		Issue :	2
	Detected Date:	17/12/2014		Detected Time:	22:30
	Start Date:	17/12/2014		Start Time:	22:23
	Anticipated Clear Date:	18/12/2014		Anticipated Clear Time:	00:23
	Next Update Date:	17/12/2014		Next Update Time:	23:32
	Incident Headline:	: HARTING ADSL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for{379} Broadband customers at HARTING Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01730 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARTING ADSL MUX 101 : LOSS OF SERVICE : Reference 49143 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49143		Issue :	1
	Detected Date:	17/12/2014		Detected Time:	22:30
	Start Date:	17/12/2014		Start Time:	22:23
	Anticipated Clear Date:	18/12/2014		Anticipated Clear Time:	00:23
	Next Update Date:	17/12/2014		Next Update Time:	23:32
	Incident Headline:	: HARTING ADSL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01730 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.