Broadband Incident Report : ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE : Reference 11537 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11537		Issue :	FINAL
	Detected Date:	17/03/2015		Detected Time:	16:48
	Start Date:	17/03/2015		Start Time:	16:40
	Actual Clear Date:	17/03/2015		Actual Clear Time:	20:02
	Incident Headline:	ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service was restored at 20:02 when fibre reversal was corrected in Gloucester. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01285 01291 01386 01432 01437 01443 01495 01497 01531 01568 01584 01588 01600 01633 01663 01685 01686 01865 01873 01874 01885 01905 01981 01982 01989 To Fo
	Duration:	0 days 03 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE : Reference 11537 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11537		Issue :	4
	Detected Date:	17/03/2015		Detected Time:	16:48
	Start Date:	17/03/2015		Start Time:	16:40
	Anticipated Clear Date:	17/03/2015		Anticipated Clear Time:	20:15
	Next Update Date:	17/03/2015		Next Update Time:	20:12
	Incident Headline:	ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical bridge is on going. Engineer has just arrived in Gloucester. Donor spares have been identified on site and a PTO resource has been requested as internal fibre fault is suspected. This has been escalated into the local Openreach GM. Remote actions have been performed to no avail. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01285 01291 01386 01432 01437 01443 01495 01497 01531 01568 01584 01588 01600 01633 01663 01685 01686 01865 01873 01874 01885 01905 01981 01982 01989 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE : Reference 11537 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11537		Issue :	3
	Detected Date:	17/03/2015		Detected Time:	16:48
	Start Date:	17/03/2015		Start Time:	16:40
	Anticipated Clear Date:	17/03/2015		Anticipated Clear Time:	20:15
	Next Update Date:	17/03/2015		Next Update Time:	19:45
	Incident Headline:	ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is running as a child case of the parent P1 incident IMT11540/15. Engineers are being tasked to relevant sites to investigate cause of the failure. A bridge has been raised and all relevant parties are joining to locate the cause of this outage. Root cause and estimated time of repair are not known at present. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01285 01291 01386 01432 01437 01443 01495 01497 01531 01568 01584 01600 01633 01663 01685 01686 01865 01873 01874 01885 01905 01981 01982 01989 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10788		Issue :	FINAL
	Detected Date:	12/03/2015		Detected Time:	14:35
	Start Date:	12/03/2015		Start Time:	14:35
	Actual Clear Date:	13/03/2015		Actual Clear Time:	15:05
	Incident Headline:	ADSL : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored as of 15:05 when muxes were restored by rerouting links and splicing fibres on the damaged cable. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01229 01539 01946 0287141 0287181 To Fo
	Duration:	1 days 00 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10788		Issue :	8
	Detected Date:	12/03/2015		Detected Time:	14:35
	Start Date:	12/03/2015		Start Time:	14:35
	Anticipated Clear Date:	13/03/2015		Anticipated Clear Time:	22:00
	Next Update Date:	13/03/2015		Next Update Time:	14:00
	Incident Headline:	: CARLISLE MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is a child case of IMT10815/15. The on site PTO has identified and confirmed an in-situ repair is possible. This will be done by re-splicing the 2 ends of the damaged cable back together without the need for an additional cable length the be introduced. Additional resource is on site and the 2 ends of the damaged cable are currently being prepared ready to begin splicing. Splicing is estimated to commence at midday. An order of restoration plan is currently being prepared and will be supplied to the PTO once ready to begin splicing. As a parallel action re-routes of the affected PSTN services are currently being carried out and engineers are being tasked to site to carry out the physical changeover. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01229 01539 01946 0287141 0287181 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10788		Issue :	7
	Detected Date:	12/03/2015		Detected Time:	14:35
	Start Date:	12/03/2015		Start Time:	14:35
	Anticipated Clear Date:	13/03/2015		Anticipated Clear Time:	16:00
	Next Update Date:	13/03/2015		Next Update Time:	10:45
	Incident Headline:	: CARLISLE MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is a child case of IMT10815/15. The on site PTO has now managed to locate the point of damage. A temporary cable had been run alongside a steel fence around a derelict site following a previous failure in 2011, which has been damaged after suspected ground works have taken place. Pictures of the damage have been collected and are in the process of being passed over to the MIM. The PTO has confirmed a temporary fix can be carried out to enable service restoration at the soonest opportunity using approximately 20-30 metres of replacement cable. Replacement cable is en route to site along with additional resource to assist with repair. At this time an estimated time of restoration cannot be specified. Next update will be issued upon a significant update.
	Dialling Codes Affected:	01229 01539 01946 0287141 0287181 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10788		Issue :	6
	Detected Date:	12/03/2015		Detected Time:	14:35
	Start Date:	12/03/2015		Start Time:	14:35
	Anticipated Clear Date:	13/03/2015		Anticipated Clear Time:	06:00
	Next Update Date:	13/03/2015		Next Update Time:	08:00
	Incident Headline:	: CARLISLE MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01229 01539 01946 0287141 0287181 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.