Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	1
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:02
	Next Update Date:	03/06/2015		Next Update Time:	19:05
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01647 01736 01803 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	2
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:02
	Next Update Date:	03/06/2015		Next Update Time:	19:05
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {392} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01647 01736 01803 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	1
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:02
	Next Update Date:	03/06/2015		Next Update Time:	19:05
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01647 01736 01803

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	1
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:02
	Next Update Date:	03/06/2015		Next Update Time:	19:05
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01736 01803

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	1
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:02
	Next Update Date:	03/06/2015		Next Update Time:	19:05
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01736 01803

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AMBERLEY MUX 302 : EMERGENCY PEW : Reference 22738 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22738		Issue :	FINAL
	Detected Date:	02/06/2015		Detected Time:	17:24
	Start Date:	02/06/2015		Start Time:	17:24
	Actual Clear Date:	03/06/2015		Actual Clear Time:	03:38
	Incident Headline:	: AMBERLEY MUX 302 : EMERGENCY PEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 03:38; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01453 To Fo
	Duration:	0 days 10 hours 14 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : AMBERLEY MUX 302 : EMERGENCY PEW : Reference 22738 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22738		Issue :	FINAL
	Detected Date:	02/06/2015		Detected Time:	17:24
	Start Date:	02/06/2015		Start Time:	17:24
	Actual Clear Date:	03/06/2015		Actual Clear Time:	03:38
	Incident Headline:	ADSL : AMBERLEY MUX 302 : EMERGENCY PEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 03:38 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01453 To Fo
	Duration:	0 days 10 hours 14 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.