Broadband Incident Report : ADSL : ABERDEEN KINGSWELLS : MUX 503 : LOSS OF SERVICE (CI) : Reference 50313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50313		Issue :	FINAL
	Detected Date:	29/10/2015		Detected Time:	00:13
	Start Date:	29/10/2015		Start Time:	00:13
	Actual Clear Date:	29/10/2015		Actual Clear Time:	00:13
	Incident Headline:	ADSL : ABERDEEN KINGSWELLS : MUX 503 : LOSS OF SERVICE (CI)
	Incident Details:	Incident cancelled, outage is within the PEW window under PW260412.
	Closure Details:	Incident cancelled, outage is within the PEW window under PW260412. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERDEEN KINGSWELLS KINGSWELLS CRESCENT]: MUX 503 : LOSS OF SERVICE : Reference 50313 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50313		Issue :	1
	Detected Date:	29/10/2015		Detected Time:	00:16
	Start Date:	29/10/2015		Start Time:	00:13
	Anticipated Clear Date:	29/10/2015		Anticipated Clear Time:	04:16
	Next Update Date:	29/10/2015		Next Update Time:	01:16
	Incident Headline:	ADSL :[ABERDEEN KINGSWELLS KINGSWELLS CRESCENT]: MUX 503 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01224

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE (CI) : Reference 50309 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50309		Issue :	FINAL
	Detected Date:	28/10/2015		Detected Time:	21:01
	Start Date:	28/10/2015		Start Time:	20:51
	Actual Clear Date:	28/10/2015		Actual Clear Time:	21:19
	Incident Headline:	ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 21:19 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0283087
	Duration:	0 days 00 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE (CI) : Reference 50309 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50309		Issue :	FINAL
	Detected Date:	28/10/2015		Detected Time:	21:01
	Start Date:	28/10/2015		Start Time:	20:51
	Actual Clear Date:	28/10/2015		Actual Clear Time:	21:19
	Incident Headline:	ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service automatically restored at 21:19 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0283087
	Duration:	0 days 00 hours 27 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 50309 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50309		Issue :	1
	Detected Date:	28/10/2015		Detected Time:	21:01
	Start Date:	28/10/2015		Start Time:	20:51
	Anticipated Clear Date:	29/10/2015		Anticipated Clear Time:	01:01
	Next Update Date:	28/10/2015		Next Update Time:	22:01
	Incident Headline:	ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	0283087

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE : Reference 50300 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50300		Issue :	FINAL
	Detected Date:	28/10/2015		Detected Time:	18:16
	Start Date:	28/10/2015		Start Time:	18:08
	Actual Clear Date:	28/10/2015		Actual Clear Time:	20:13
	Incident Headline:	ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 20:13 following a hardware reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01295
	Duration:	0 days 02 hours 04 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE : Reference 50300 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50300		Issue :	FINAL
	Detected Date:	28/10/2015		Detected Time:	18:16
	Start Date:	28/10/2015		Start Time:	18:08
	Actual Clear Date:	28/10/2015		Actual Clear Time:	20:13
	Incident Headline:	ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 20:13 following a hardware reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01295
	Duration:	0 days 02 hours 04 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.