Broadband Incident Report : ADSL : DUNECHT DSL 101 : LOSS OF SERVICE (CI) : Reference 52520 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52520		Issue :	FINAL
	Detected Date:	11/11/2015		Detected Time:	00:01
	Start Date:	10/11/2015		Start Time:	23:25
	Actual Clear Date:	10/11/2015		Actual Clear Time:	23:25
	Incident Headline:	ADSL : DUNECHT DSL 101 : LOSS OF SERVICE (CI)
	Incident Details:	Incident Cancelled. proved to be planned works PW260822
	Closure Details:	Incident Cancelled. proved to be planned works PW260822 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01330
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNECHT DSL 101 : LOSS OF SERVICE (CI) : Reference 52520 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52520		Issue :	1
	Detected Date:	11/11/2015		Detected Time:	00:01
	Start Date:	10/11/2015		Start Time:	23:25
	Anticipated Clear Date:	11/11/2015		Anticipated Clear Time:	01:25
	Next Update Date:	11/11/2015		Next Update Time:	01:01
	Incident Headline:	: DUNECHT DSL 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01330

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNECHT DSL 101 : LOSS OF SERVICE (CI) : Reference 52520 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52520		Issue :	2
	Detected Date:	11/11/2015		Detected Time:	00:01
	Start Date:	10/11/2015		Start Time:	23:25
	Anticipated Clear Date:	11/11/2015		Anticipated Clear Time:	01:25
	Next Update Date:	11/11/2015		Next Update Time:	01:01
	Incident Headline:	: DUNECHT DSL 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01330

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX WEST SCOTLAND : EPEW : Reference 52518 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52518		Issue :	1
	Detected Date:	10/11/2015		Detected Time:	23:25
	Start Date:	10/11/2015		Start Time:	23:25
	Anticipated Clear Date:	11/11/2015		Anticipated Clear Time:	01:25
	Next Update Date:	11/11/2015		Next Update Time:	00:25
	Incident Headline:	: MULTIPLE MUX WEST SCOTLAND : EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01369 01475 01505 01700 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW : Reference 52291 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52291		Issue :	1
	Detected Date:	10/11/2015		Detected Time:	09:41
	Start Date:	10/11/2015		Start Time:	09:41
	Anticipated Clear Date:	11/11/2015		Anticipated Clear Time:	06:00
	Next Update Date:	11/11/2015		Next Update Time:	06:00
	Incident Headline:	: NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	EMERGENCY PEW : Errors have been identified from proactive monitoring on a card in NEWTOWNHAMILTON exchange. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service. : Emergency Pew for proactive card change between 2am and 6am
	Dialling Codes Affected:	0283087

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : JOHNSTONE MUX 302 : PARTIAL LOSS OF SERVICE : Reference 52514 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52514		Issue :	FINAL
	Detected Date:	10/11/2015		Detected Time:	21:39
	Start Date:	10/11/2015		Start Time:	21:35
	Actual Clear Date:	10/11/2015		Actual Clear Time:	22:05
	Incident Headline:	ADSL : JOHNSTONE MUX 302 : PARTIAL LOSS OF SERVICE
	Incident Details:	Loss of service to 218 individual customers.
	Closure Details:	Customer service automatically restored at 22:05. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01505
	Duration:	0 days 00 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : JOHNSTONE MUX 302 : PARTIAL LOSS OF SERVICE : Reference 52514 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52514		Issue :	2
	Detected Date:	10/11/2015		Detected Time:	21:39
	Start Date:	10/11/2015		Start Time:	21:35
	Anticipated Clear Date:	10/11/2015		Anticipated Clear Time:	23:35
	Next Update Date:	10/11/2015		Next Update Time:	22:39
	Incident Headline:	: JOHNSTONE MUX 302 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Loss of service to {218} individual customers. : Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01505

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.