Broadband Incident Report : ADSL : GREAT MILTON MSAN 301 : EPEW : Reference 14980 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14980		Issue :	FINAL
	Detected Date:	29/03/2016		Detected Time:	23:12
	Start Date:	29/03/2016		Start Time:	23:12
	Actual Clear Date:	30/03/2016		Actual Clear Time:	03:56
	Incident Headline:	ADSL : GREAT MILTON MSAN 301 : EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 02:48 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01844
	Duration:	0 days 04 hours 44 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT MILTON MSAN 301 : EPEW : Reference 14980 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14980		Issue :	1
	Detected Date:	29/03/2016		Detected Time:	23:12
	Start Date:	29/03/2016		Start Time:	23:12
	Anticipated Clear Date:	30/03/2016		Anticipated Clear Time:	01:12
	Next Update Date:	30/03/2016		Next Update Time:	00:12
	Incident Headline:	: GREAT MILTON MSAN 301 : EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01844

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES STROMNESS : LOSS OF SERVICE : Reference 14922 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14922		Issue :	FINAL
	Detected Date:	29/03/2016		Detected Time:	16:06
	Start Date:	29/03/2016		Start Time:	14:25
	Actual Clear Date:	29/03/2016		Actual Clear Time:	21:42
	Incident Headline:	ADSL : MULTIPLE MUXES STROMNESS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 21:42 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01856 01950
	Duration:	0 days 07 hours 17 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STROMNESS : LOSS OF SERVICE : Reference 14922 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14922		Issue :	4
	Detected Date:	29/03/2016		Detected Time:	16:06
	Start Date:	29/03/2016		Start Time:	14:25
	Anticipated Clear Date:	29/03/2016		Anticipated Clear Time:	21:00
	Next Update Date:	29/03/2016		Next Update Time:	21:00
	Incident Headline:	: MULTIPLE MUXES STROMNESS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT had no spare power cable or connection lugs on the island, which was preventing the completion of the temporary fix. The local Openreach engineer has contacted an electrician who is able to assist and is now en route to site. The temporary fix will be progressed this evening, but there is no estimated time for repair at this stage. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01856 01950

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STROMNESS : LOSS OF SERVICE : Reference 14922 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14922		Issue :	3
	Detected Date:	29/03/2016		Detected Time:	16:06
	Start Date:	29/03/2016		Start Time:	14:25
	Anticipated Clear Date:	29/03/2016		Anticipated Clear Time:	21:00
	Next Update Date:	29/03/2016		Next Update Time:	19:00
	Incident Headline:	: MULTIPLE MUXES STROMNESS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is a child of parent power incident IMT14890 and all further updates will be via that incident.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STROMNESS : LOSS OF SERVICE : Reference 14922 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14922		Issue :	2
	Detected Date:	29/03/2016		Detected Time:	16:06
	Start Date:	29/03/2016		Start Time:	14:25
	Anticipated Clear Date:	29/03/2016		Anticipated Clear Time:	16:25
	Next Update Date:	29/03/2016		Next Update Time:	17:06
	Incident Headline:	: MULTIPLE MUXES STROMNESS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	MULTIPLE MUXES STROMNESS : LOSS OF SERVICE : Loss of internet services for {117} Broadband customers. : Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STROMNESS : LOSS OF SERVICE : Reference 14922 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14922		Issue :	1
	Detected Date:	29/03/2016		Detected Time:	16:06
	Start Date:	29/03/2016		Start Time:	14:25
	Anticipated Clear Date:	29/03/2016		Anticipated Clear Time:	16:25
	Next Update Date:	29/03/2016		Next Update Time:	17:06
	Incident Headline:	: MULTIPLE MUXES STROMNESS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.