Broadband Incident Report : ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE : Reference 23816 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23816		Issue :	FINAL
	Detected Date:	05/05/2017		Detected Time:	13:36
	Start Date:	05/05/2017		Start Time:	13:26
	Actual Clear Date:	05/05/2017		Actual Clear Time:	13:28
	Incident Headline:	ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 13:28. Please note that the incident priority has been upgraded to P1 due to customer impact. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01462
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE : Reference 23816 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23816		Issue :	FINAL
	Detected Date:	05/05/2017		Detected Time:	13:36
	Start Date:	05/05/2017		Start Time:	13:26
	Actual Clear Date:	05/05/2017		Actual Clear Time:	13:28
	Incident Headline:	ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service automatically restored at 13:28. Please note that the incident priority has been upgraded to P1 due to customer impact. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01462
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE : Reference 23816 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23816		Issue :	1
	Detected Date:	05/05/2017		Detected Time:	13:36
	Start Date:	05/05/2017		Start Time:	13:26
	Anticipated Clear Date:	05/05/2017		Anticipated Clear Time:	17:36
	Next Update Date:	05/05/2017		Next Update Time:	14:36
	Incident Headline:	ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01462

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PENSHURST MUX 301 : DEGRADED SERVICE : Reference 23656 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23656		Issue :	FINAL
	Detected Date:	04/05/2017		Detected Time:	18:02
	Start Date:	04/05/2017		Start Time:	18:00
	Actual Clear Date:	04/05/2017		Actual Clear Time:	19:10
	Incident Headline:	ADSL : PENSHURST MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 19:10 after SFP changed at Ashford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01892
	Duration:	0 days 01 hours 10 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENSHURST MUX 301 : DEGRADED SERVICE : Reference 23656 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23656		Issue :	3
	Detected Date:	04/05/2017		Detected Time:	18:02
	Start Date:	04/05/2017		Start Time:	18:00
	Anticipated Clear Date:	04/05/2017		Anticipated Clear Time:	20:30
	Next Update Date:	04/05/2017		Next Update Time:	20:00
	Incident Headline:	: PENSHURST MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer has been tasked to replace faulty hardware ETA 18:45, spare hardware was previously ordered in readiness for the EPEW, spare is onsite. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01892

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENSHURST MUX 301 : DEGRADED SERVICE : Reference 23656 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23656		Issue :	2
	Detected Date:	04/05/2017		Detected Time:	18:02
	Start Date:	04/05/2017		Start Time:	18:00
	Anticipated Clear Date:	04/05/2017		Anticipated Clear Time:	20:00
	Next Update Date:	04/05/2017		Next Update Time:	19:02
	Incident Headline:	: PENSHURST MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Degraded internet services for {120} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01892

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENSHURST MUX 301 : DEGRADED SERVICE : Reference 23656 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23656		Issue :	1
	Detected Date:	04/05/2017		Detected Time:	18:02
	Start Date:	04/05/2017		Start Time:	18:00
	Anticipated Clear Date:	04/05/2017		Anticipated Clear Time:	20:00
	Next Update Date:	04/05/2017		Next Update Time:	19:02
	Incident Headline:	: PENSHURST MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01892

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.