Broadband Incident Report : : SKEABOST BRIDGE MUX 101 : LOSS OF SERVICE (CI) : Reference 29538 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29538		Issue :	FINAL
	Detected Date:	02/06/2017		Detected Time:	21:41
	Start Date:	02/06/2017		Start Time:	21:30
	Actual Clear Date:	02/06/2017		Actual Clear Time:	21:31
	Incident Headline:	: SKEABOST BRIDGE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of internet services for 172 Broadband customers. Customer service automatically restored at 21:31, suspect bad weather affecting radio transmission services. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 29538 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29538		Issue :	FINAL
	Detected Date:	02/06/2017		Detected Time:	21:41
	Start Date:	02/06/2017		Start Time:	21:30
	Actual Clear Date:	02/06/2017		Actual Clear Time:	21:31
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 172 Broadband customers.
	Closure Details:	Customer service automatically restored at 21:31, suspect bad weather affecting radio transmission services. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 29538 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29538		Issue :	1
	Detected Date:	02/06/2017		Detected Time:	21:41
	Start Date:	02/06/2017		Start Time:	21:30
	Anticipated Clear Date:	03/06/2017		Anticipated Clear Time:	01:41
	Next Update Date:	02/06/2017		Next Update Time:	22:41
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE (CI) : Reference 28652 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28652		Issue :	FINAL
	Detected Date:	29/05/2017		Detected Time:	16:49
	Start Date:	29/05/2017		Start Time:	16:46
	Actual Clear Date:	29/05/2017		Actual Clear Time:	16:49
	Incident Headline:	ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 00 hours 02 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 28652 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28652		Issue :	1
	Detected Date:	29/05/2017		Detected Time:	16:49
	Start Date:	29/05/2017		Start Time:	16:46
	Anticipated Clear Date:	29/05/2017		Anticipated Clear Time:	20:49
	Next Update Date:	29/05/2017		Next Update Time:	17:49
	Incident Headline:	ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01497

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

****SPAM:6.2**** MINUTES SILENCE FOLLOWING MANCHESTER INCIDENT

	MINUTES SILENCE FOLLOWING MANCHESTER INCIDENT
	NOTIFICATION
	Dear Customer, BT will be respecting a minutes silence at 11am 25/05/2017 in memory of those who died and were injured in the Manchester bombing on Monday. Please be aware that if you are in contact with one of our agents at this time you may be asked to wait until the minutes silence has been observed. Regards Kevin Wright Director Service Operations BTWholesale Customer Service | BTWholesale
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : INCIDENT CANCELLED : Reference 27444 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27444		Issue :	FINAL
	Detected Date:	24/05/2017		Detected Time:	14:50
	Start Date:	24/05/2017		Start Time:	14:40
	Actual Clear Date:	24/05/2017		Actual Clear Time:	14:40
	Incident Headline:	ADSL :[PAINSCASTLE]: MUX 101 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Incident cancelled raised in error BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.