Broadband Incident Report : ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE : Reference 623114 : Issue FINAL

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623114		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	16:55
	START DATE:	25/01/2018		START TIME:	16:45
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	18:00
	Incident Headline:	ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	At the moment some of your End Users may be experiencing a loss of service.
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialing Codes Affected:	01360

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	16:43
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	20:51
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Closure Details:	Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	20:25
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Closure Details:	Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	20:23
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Closure Details:	Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 5

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	5
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	21:00
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services to 790 Broadband customers.
	Progress Details:	The root cause has been identified as part of the ongoing fibre cable failure at Glasgow and being managed under IMT623084/18 and this incident is now a child. Estimated time of restoration not yet known. Next update will be issued by 19:00 or upon a significant development.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 4

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	4
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	19:00
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services to 790 Broadband customers.
	Progress Details:	The root cause has been identified as part of the ongoing fibre cable failure at Glasgow and being managed under IMT623084/18 and this incident is now a child. Estimated time of restoration not yet known. Next update will be issued by 19:00 or upon a significant development.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 3

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	3
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	19:00
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services to 790 Broadband customers.
	Progress Details:	The ADSL and TNOC are liaising to identify cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:00 or upon a significant development.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.