20CN & 21CN SYSTEMS - Planned outage from 22:00hrs on Saturday 12th January 2019 until 04:00hrs on Sunday 13th January 2019 - HD97774

 

	20CN & 21CN Systems
	Planned Outage
	Hello, We need to carry out important work on some of our systems to improve them. We are planning on doing this from 22:00hrs on Saturday 12th January 2019 until 04:00hrs on Sunday 13th January 2019 (We might need up to 2 hours in case we overrun) Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (.csv's) detailing end users impacted will also be unavailable. If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.   We hope this doesn't cause you too much trouble. If you've got any questions, ask us on 0800 7835639 option 1, or broadband.eco.admin@bt.com. If you'd rather not receive any more of these emails then please click here Regards Thanks Michael Gauterin Director Service Operations BTWholesale Customer Service Telephone: 0800 783 5639 option 1 broadband.eco.admin@bt.com   Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

BT Wholesale multiple system problems – HD92785 - Service Restored

	BT Wholesale multiple system problems
	Service RESTORED
	Hello   We are happy to advise that the BT Wholesale systems are now running normally.   If you are still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again.   We're sorry if this caused you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com. If you'd rather not receive any more of these emails then please click here Regards Kevin Wright Director Service Operations Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 3

	BT Wholesale multiple system problems
	Service Failure – update 3
	Hello   We are pleased to advise that the BT Wholesale systems are now back up and working.   We will be monitoring the systems throughout the night for stability and will confirm again in the morning 6th Dec at 09:00am. We're sorry for any inconvenience this may have caused you. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com. If you'd rather not receive any more of these emails then please click here Regards Kevin Wright Director Service Operations Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 2

	BT Wholesale multiple system problems
	Service Failure – update 2
	Hello   We are still having problems with our customer facing systems, affecting your ability to report faults or progress orders and our ability to support you. This affects Broadband, Ethernet and IP voice products.   We are still working hard to fix the problem, and will send another update at 22:00 hrs We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com. If you'd rather not receive any more of these emails then please click here Regards Kevin Wright Director Service Operations Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 1

	BT Wholesale multiple system problems
	Service Failure – update 1
	Hello   We are still having problems with our customer facing systems, affecting your ability to report faults or progress orders and our ability to support you. This affects Broadband, Ethernet and IP voice products.   We are working hard to fix the problem, and will send another update within the next 2 hours We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com. If you'd rather not receive any more of these emails then please click here Regards Kevin Wright Director Service Operations Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785

	BT Wholesale multiple system problems
	Service Failure
	Hello   We are currently having some problems with our customer facing systems, this may affect your ability to report faults or progress orders and our ability to support you.   This affects Broadband, Ethernet and IP voice products.   Further updates to follow within the next 2 hours We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com. If you'd rather not receive any more of these emails then please click here Regards Kevin Wright Director Service Operations Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.