Broadband SERIOUS Incident Report : : 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE : Reference 23606 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23606		Issue :	FINAL
	Detected Date:	29/09/2009		Detected Time:	08:56
	Start Date:	29/09/2009		Start Time:	08:47
	Actual Clear Date:	30/09/2009		Actual Clear Time:	00:15
	Incident Headline:	: 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE
	Incident Details:	On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc]. The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]]. The difficulty was as a result of [insert a paragraph of technical detail].
	Progress Details:	Service was fully restored at 00:15, when an action took place at Denton Burn and Newcastle. Service has been closely monitored during the three hour stability period. ------------------------------ BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01642 01661 019122 019123 019124 019125 019127 019129 019123

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/09/2009 03:34