Broadband SERIOUS Incident Report : 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE : Reference 23606 : Issue 8 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23606		Issue :	8
	Detected Date:	29/09/2009		Detected Time:	08:56
	Start Date:	29/09/2009		Start Time:	08:47
	Anticipated Clear Date:	30/09/2009		Anticipated Clear Time:	03:15
	Incident Headline:	8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE
	Incident Details:	On 29 September 2009, BT experienced some difficulties with a loss of service to 8 muxes in the Newcastle area. The fault was identified at 08:56 and was upgraded within BT to a serious incident. The difficulty was as a result of a transmission issue which is under investigation.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 00:15, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01642 01661 019122 019123 019124 019125 019127 019129 019123

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/09/2009 01:14