Broadband Incident Report : : COTTENHAM MSAN 302 : DEGRADED SERVICE : Reference 22431 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22431		Issue :	2
	Detected Date:	22/05/2013		Detected Time:	03:12
	Start Date:	22/05/2013		Start Time:	03:12
	Anticipated Clear Date:	22/05/2013		Anticipated Clear Time:	07:30
	Next Update Date:	22/05/2013		Next Update Time:	07:30
	Incident Headline:	: COTTENHAM MSAN 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Spare card ordered and is expected to arrive by 06:00. A task will be raised for an engineer to meet the courier. Estimated time of repair is unknown. Next update will be at 07:30.
	Dialling Codes Affected:	01954

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.