Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 24687 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24687		Issue :	1
	Detected Date:	06/06/2013		Detected Time:	07:29
	Start Date:	06/06/2013		Start Time:	07:29
	Anticipated Clear Date:	06/06/2013		Anticipated Clear Time:	12:44
	Next Update Date:	06/06/2013		Next Update Time:	10:00
	Incident Headline:	: BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Repeat failure. The card was reseated at 06:30 this morning but has now failed again. A new card will be ordered to site ETA to be advised. Next update will be at 10:00
	Dialling Codes Affected:	01162 01242 01269 01443 01455 01538 01543 01554 01594 01656 01746 01792 01970 0247667 LLCM0

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.