Broadband Incident Report : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 28549 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28549		Issue :	4
	Detected Date:	05/07/2013		Detected Time:	04:34
	Start Date:	05/07/2013		Start Time:	04:24
	Anticipated Clear Date:	05/07/2013		Anticipated Clear Time:	09:00
	Next Update Date:	05/07/2013		Next Update Time:	08:45
	Incident Headline:	SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of network services to 587 individual customers. The root cause is thought to be a card failure. The expected restoration time is unknown at present. A new card is due onsite at 07:10. Next update will be at 08:45 or sooner if significant progress made.
	Dialling Codes Affected:	01367 01793

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.