Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE : Reference 38704 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38704		Issue :	3
	Detected Date:	21/09/2013		Detected Time:	08:19
	Start Date:	21/09/2013		Start Time:	08:19
	Anticipated Clear Date:	21/09/2013		Anticipated Clear Time:	11:30
	Next Update Date:	21/09/2013		Next Update Time:	11:00
	Incident Headline:	: TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational team are performing recovery actions to restore the remaining end users. Engineer is travelling to site to perform hardware re seats, ETA is 10:00. Root cause believed to be card failure. Next update 11:00.
	Dialling Codes Affected:	01273 01323 01342 01424 01435 01474 01580 01732 01825 01883 01892 01959 LLND0 LLSD0 To Fo 01892 01959

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.