Broadband Incident Report : : KINGSTON NODE 4001 : PARTIAL DEGRADED SERVICE : Reference 40553 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40553		Issue :	2
	Detected Date:	08/10/2013		Detected Time:	11:04
	Start Date:	08/10/2013		Start Time:	11:00
	Anticipated Clear Date:	08/10/2013		Anticipated Clear Time:	14:20
	Next Update Date:	08/10/2013		Next Update Time:	14:20
	Incident Headline:	: KINGSTON NODE 4001 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	A remote reset of one of the pieces of hardware has restore service to 4882 broadband end users. However the remaining hardware still impactinf 2915 broadband end users will need to be replace. Spare hardware is available on site, and an engineer has been tasked to Kingston to perform the hardware changed. Estimated time of arrival and repair is not yet known. Next update will be at 14:20 or sooner if significant progress made.
	Dialling Codes Affected:	01225 01233 01243 01252 01256 01273 01276 01278 01293 01303 01306 01323 01342 01344 01363 01372 01380 01403 01424 01428 01435 01442 01444 01460 01483 01485 01494 01580 01689 01725 01726 01730 01737 01803 01841 01902 01903 01932 01980 01983 0203166 0203177 0208200 0208205 0208336 0208391 0208397 0208546 0208672 0208682 0208758 0208767 0208772 0208870 0208871 0208873 0208874 0208877 0208898 0208943 0208944 0208946 0208947 0208949 0208973 0208974 0208977 LLLS0 LLTH0 To Fo 0208974 0208977

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.