Thursday, May 7, 2015

Broadband Incident Report : ADSL : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE : Reference 19017 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19017   Issue : FINAL  
  Detected Date: 07/05/2015   Detected Time: 06:11  
  Start Date: 07/05/2015   Start Time: 06:06  
  Actual Clear Date: 07/05/2015   Actual Clear Time: 13:15  
     
  Incident Headline: ADSL : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {589} Broadband customers.  
  Closure Details: Service fully restored at 13:15 after hardware was changed at Cromarty. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01381
 
  Duration: 0 days 07 hours 09 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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