Broadband Incident Report : : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE : Reference 21824 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21824		Issue :	4
	Detected Date:	27/05/2015		Detected Time:	04:10
	Start Date:	27/05/2015		Start Time:	04:10
	Anticipated Clear Date:	27/05/2015		Anticipated Clear Time:	09:45
	Next Update Date:	27/05/2015		Next Update Time:	07:30
	Incident Headline:	: MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 381 Broadband customers. The root cause has been identified as being on the SDH platform and IMT21825/15 refers. An engineer is en route, estimated time of arrival given as 06:00. The operational team have ordered a spare card, which the courier estimates will be onsite by 09:35. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01330

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.